Job Description

CITON Claims Solutions, LLC is a premier provider of claim management and administration services for insurance companies, specializing in efficient and innovative solutions tailored to meet each client's unique needs. With a dedicated team of experts and cutting-edge technology, CITON Claims Solutions, LLC ensures seamless processes, accurate assessments, and prompt resolutions, delivering unparalleled value and peace of mind to our clients.

CITON is located on the beautiful space coast of Melbourne, one of the best places to live in Florida. Melbourne offers

affordable housing, transportation, and other amenities, and is in close proximity to major cities such as Orlando, Tampa, and Miami.

CITON Claims Solutions LLC is a subsidiary of Orion180 Group Inc., and handles Claims Administration, Management, and

Investigation.

Join our team as a Field Claims Adjuster in Myrtle Beach, SC!

The Field Claims Adjuster is responsible for investigating, evaluating, and resolving insurance claims in the field. This role requires direct interaction with policyholders, witnesses, and third parties to gather relevant information and assess damage. The adjuster ensures claims are processed efficiently and fairly, in accordance with policy terms and company guidelines.

ROLE AND RESPONSIBILITIES

To perform the job successfully, the individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Orion180 operations standards, established security/safety rules and requirements for attendance. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully:

• Conduct on-site inspections and investigations to assess property damage and loss.
• Interview policyholders, witnesses, and other parties involved.
• Document findings through photographs, reports, and detailed notes.
• Analyze insurance policies to determine coverage and liability.
• Prepare and submit detailed reports on findings and recommendations for claim settlement.
• Negotiate settlements with policyholders and third parties.
• Handle dispute resolution.
• Maintain clear and professional communication with policyholders and other stakeholders.
• Collaborate with internal teams, such as underwriters and legal advisors, to resolve complex claims.
• Ensure compliance with state and federal regulations, as well as company policies.
• Respond to catastrophe locations and markets when needed.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• A minimum of 3+ years of experience in field claims adjusting.
• Proficiency with Xactimate and other Xactware products.
• A valid adjuster's license in South Carolina.
• Strong knowledge of insurance policies and claims processes.
• Excellent negotiation skills and experience with dispute resolution.
• Experience dealing with public adjusters. · Strong analytical and problem-solving abilities.
• Ability to work independently and manage a flexible schedule.
• Physical ability to perform on-site inspections, which may involve climbing, crawling, or lifting objects.
• College degree preferred, but relevant experience and certifications could substitute.
• Certification or advanced training in claims adjusting (e.g., CPCU, AIC).
• Familiarity with local building codes and repair processes.
• Strong customer service orientation.

PHYSICAL DEMANDS

The general duties for this position are a combination of office work and field inspections. Must be able to travel to various locations and conduct onsite inspections. Must have the physical stamina and ability to climb ladders and stairs, walk on roofs, and enter attics and crawl spaces.

WORK ENVIRONMENT

May involve exposure to adverse weather conditions and potentially hazardous environments during travel to and during inspections. An employee must be willing to work their regularly assigned work schedule for their duties and/or job responsibilities and in times of need, be able to work an extended schedule depending on company/department needs, project requirements or customer demands.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.