Job Description

The Project Manager – FCN / Field Corrective Actions is responsible for the end-to-end planning and execution of Field Change Notice (FCN) and Factory Directed Service (FDS) projects across plants, customers, and product lines.

This role translates program-level priorities into clear, executable project plans, drives cross-functional coordination, and ensures timely closure of service requests (SRs). Unlike the Program Manager, who owns the overall FCN portfolio and strategic direction, this Project Manager focuses on the tactical orchestration and day-to-day management of multiple concurrent FCN/FDS projects to reduce backlog, cycle times, and customer impact.

Responsibilities

Project Planning & Scope Management

• Translate FCN/FDS requirements into detailed project plans with scope, milestones, deliverables, and resource needs.
• Develop and maintain project schedules (Gantt, Kanban, or equivalent) for FCN/FDS initiatives, ensuring alignment with factory, field service, and customer constraints.
• Define and manage project risks, issues, and dependencies; maintain risk registers and mitigation plans.

Cross-Functional Coordination

• Coordinate execution across plants, field service teams, engineering, quality, supply chain, and customer-facing teams.
• Align shutdown windows, field work schedules, and material/kit availability across multiple sites and customers.
• Facilitate regular project stand-ups and cross-functional reviews to track progress, unblock issues, and ensure ownership.

Execution & Throughput Management

• Drive completion of FCN/FDS work packages to support SR burn-down targets, closure rate goals, and on-time completion commitments.
• Monitor progress against plan; proactively identify slippage and implement recovery actions.
• Ensure that rework, firmware updates, and hardware replacements are executed according to defined procedures and quality standards.

Stakeholder Communication

• Provide clear, data-driven status updates (RAG status, milestones, risks) to the Program Manager and leadership.
• Prepare concise dashboards/reports on SR throughput, backlog, cycle times, and closure percentages for assigned FCN/FDS projects.
• Support customer-facing teams with accurate schedules, progress summaries, and expectation-setting for impacted customers.

Quality, Compliance & Continuous Improvement

• Ensure that all project activities follow applicable safety, regulatory, and quality requirements for field corrective actions.
• Capture lessons learned from completed projects and feed them back into standard work, templates, and playbooks.
• Identify patterns in delays, rework, or quality escapes and partner with the Program Manager and functional leaders to drive root-cause corrective actions.
• Challenge existing process complexity where it creates unnecessary friction; propose streamlined alternatives that maintain compliance while improving speed and predictability.

Financial Tracking & Cost Management

• Support cost tracking and reporting for completed FCN/warranty work, including labor, materials, and third-party expenses.
• Provide project-level cost data to support concession requests, warranty claims, and financial close-out reporting.
• Partner with finance and the Program Manager to ensure accurate cost attribution and visibility into FCN/FDS spend by project.

Support to Program Manager

• Provide the Program Manager with reliable project-level data to inform portfolio prioritization and resourcing decisions.
• Execute within the strategic guardrails and priorities set by the Program Manager while owning tactical decisions and day-to-day coordination.
• Help standardize tools, templates, and routines that make FCN/FDS execution more predictable and scalable.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Engineering, Operations, Supply Chain, Business, or related field; or equivalent practical experience.
• 3–7 years of experience in project management within manufacturing, industrial equipment, field service, quality, or related environments.
• Experience delivering cross-site or multi-customer projects, preferably involving field retrofits, product corrections, or large-scale service campaigns.
• Demonstrated ability to drive multiple concurrent projects to completion in a dynamic, high-volume environment.
• Strong skills in project planning, scheduling, dependency management, and risk/issue control.

Preferred Qualifications

• Project Management Professional (PMP), PRINCE2, or similar certification.
• Lean / Six Sigma (Green Belt or above).
• Experience with SAP, ServiceMax, or similar field service management platforms.
• Familiarity with data center or critical infrastructure equipment.

Physical & Environmental Demands

Office environment with occasional travel to manufacturing plants and customer sites (estimated 10–25%). Ability to work in industrial/manufacturing environments when visiting plant or field locations.