Job Description

Every day, millions of Australians connect, work, stream, and stay in touch on the Optus network. When it works seamlessly, it's easy to take for granted. But behind it is a team making thousands of decisions every day - decisions that keep people, businesses and communities connected.

This role leads the transformation of Field Operations through digitisation, automation, and the development of advanced planning and orchestration capabilities to enable a modern, data-driven operating model. Working closely with Network Operations, Digital, OSS, and Field leaders, it drives the evolution of operational processes, technology platforms, workforce planning, and the establishment of a field control tower function.

The role also provides leadership across the Field Operations transformation portfolio, aligning with the Networks OSS roadmap to optimise demand management, workforce utilisation, operational resilience, and customer outcomes.

What You’ll Do

• Lead the Field Operations transformation roadmap, driving digitisation, automation, process simplification, and adoption of predictive operational capabilities.
• Establish and mature a Field Operations Planning & Orchestration (Control Tower) capability to optimise demand management, workflow, scheduling, dispatch, and workforce utilisation.
• Partner with Networks, OSS, Digital, and Automation teams to deliver integrated technology solutions and ensure operational requirements shape strategic roadmaps.
• Drive systems integration across workforce, network, asset, and workflow platforms while embedding automation-first and data-driven decision-making practices.
• Define performance frameworks, operational insights, and continuous improvement initiatives to enhance efficiency, scalability, and service reliability.
• Strengthen operational resilience by supporting business continuity, incident response, workforce capacity planning, and recovery readiness across field domains.
• Provide strategic leadership and stakeholder engagement, championing innovation, operational excellence, and alignment with broader Network Operations transformation objectives.

What You’ll Bring

• Extensive leadership experience in telecommunications or other asset-intensive industries, with deep expertise in field and network operations.
• Proven track record leading enterprise-scale digital transformation, automation, and operational modernisation programs.
• Strong planning, orchestration, and systems-thinking capabilities, with experience managing complex workflows and competing priorities at scale.
• Demonstrated ability to balance operational performance, customer outcomes, risk, safety, and cost considerations.
• Significant experience in technical planning, service management, and enterprise-governed operating environments.
• Strong executive communication, stakeholder management, and influencing skills across operational, technology, and leadership teams.
• Ability to lead effectively in high-pressure, incident-driven environments, with relevant tertiary qualifications in Engineering, Technology, Business, or a related discipline desirable.

The good stuff …

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
• Competitive leave policies, including additional 'Connected’ days to focus on culture, family, health, community, or whatever’s important to you.
• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Direct your own development and build future-ready skills with Optus U’s industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.

We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. We’re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours. For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity.