Field Operations Intelligence & Automation Analyst (Retail Store Ops)
This position is hybrid working from our Legacy West Support Center located in Plano, Texas
About Sally Beauty Holdings, Inc.
At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.
About the role
The Field Operations Intelligence & Automation Analyst is responsible for designing and delivering operational reporting, insights, and automation solutions that improve visibility, prioritization, and execution across store operations.
This role partners with field leadership and cross-functional teams to translate data into clear, actionable insights and scalable reporting outputs. The position focuses on improving how operational information is delivered to the field by simplifying reporting, reducing manual effort, and enabling faster decision-making.
Responsibilities
Knowledge, skills & abilities requirements
Experience in analytics, business intelligence, or operations reporting
Strong proficiency in tools such as Power BI, Excel, or similar reporting platforms
Experience with workflow automation tools (e.g., Power Automate) preferred
Ability to translate data into clear, actionable insights for operational audiences
Strong problem-solving and analytical thinking skills
Experience working in a fast-paced, cross-functional environment
Competencies & attributes
Data Analytics & Insights – Analyzes data to identify trends, opportunities, and performance drivers.
Business Intelligence & Reporting – Creates dashboards and reports that support operational decision-making.
AI & Automation – Leverages AI and automation tools to improve efficiency and accuracy.
Problem Solving – Converts complex data and business challenges into actionable solutions.
Process Improvement – Streamlines workflows and drives operational efficiencies.
Cross-Functional Collaboration – Partners across teams to align analytics with business priorities.
Communication & Data Storytelling – Translates data into clear, meaningful insights for stakeholders.
Strategic Thinking – Uses data to support business goals and continuous improvement.
Project & Priority Management – Manages multiple initiatives and focuses on high-impact opportunities.
Accountability & Ownership – Takes responsibility for delivering reliable, results-driven solutions.
Working conditions & physical requirements
The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated.
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, and occasionally requires carrying, moving and setting up of computers, for example desktops, monitors, printers, and other small hardware in the testing lab.
Benefits
We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of SBH may take advantage of our in-house salon with complementary services and a varied selection of food options at our corporate campus. Also, featured at our corporate campus, is both a Sally Beauty and CosmoProf Professional onsite store, where associates enjoy a great merchandise discount!
#LI-Hybrid
Sally Beauty Holdings, Inc. (“Sally”) through its affiliates is the world’s largest distributor of professional beauty supplies. Sally provides the channels that allow manufacturers of beauty supplies to reach customers, both professional and non-professional.
Sally Beauty Company, Inc. began as a one-store operation in New Orleans, Louisiana in 1964. The Company expanded slowly until the 1980s, when it began to grow rapidly through acquisition and new store openings. In 1982, Sally moved its corporate headquarters to Denton, Texas following the acquisition of a Denton-based chain.
In 1985, Sally acquired a major full-service (professional only) beauty supply distributor servicing the Midwestern United States. The growth of the full-service business led to the formation of the company now known as Beauty Systems Group LLC, focusing on distribution solely to the professional trade.
New store openings and acquisitions continue to guide Sally’s expansion. In 1987, Sally became an international company with the acquisition of an affiliate in the United Kingdom. Today, Sally and its affiliates operate over 4500 stores throughout the United States and the world. Our international operations now extend to the United Kingdom, continental Europe, Puerto Rico, Canada, Chile, Peru, Colombia, Mexico. Both Sally Beauty Supply and Beauty Systems Group have successful and growing online (e-commerce) businesses.
In 2006, Sally became a publicly held company with its shares traded on the New York Stock Exchange.
Sally and its affiliates have long been industry leaders. Expertise in professional product merchandising, distribution and education provides the basis for a commanding presence in the global market. This, combined with strong domestic growth and international development, positions the companies for anticipated continuing success in future years.
All subsidiaries and affiliates share Sally’s customer-driven operating philosophy and vision.
