Job Description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As a Field Based Community Health Worker (CHW), you will act in a liaison role with Medicaid members to ensure appropriate care is accessed as well as to provide home and social assessments and member education. CHW's work in a team - based structure and spend the majority of their time in the community engaging directly with members. Interesting in learning to work with medically complex patients who may be experiencing significant addiction and / or behavioral health conditions is important for this role.

Expect to spend about 50-75% of your time in the field visiting our members in community settings such as events or in their homes, in the Rural/Tribal Regions (Western Washington). You'll need to be flexible, adaptable and, above all, patient in all types of situations.

Scheduled: Monday - Friday with some evening and weekend hours to attend community events.

If you reside near Rural/Tribal Regions (Western Washington), you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Create a positive experience and relationship with the member
• Proactively engage the member to manage their own health and healthcare
• Provide member education on community resources and benefits
• Support member to engage in work or volunteer activities, if desired, and develop solid social supports through deeper connections with friends, family, and their community
• Engages members primarily face to face or over the phone to discuss their need for provider follow up
• Creates a positive experience and relationship with the member to drive Quality performance within our assigned membership.
• Conducts outreach to encourage participation in health-related programs, services, and/or providers
• Engages patients by driving to the homes of the unable to reach population
• Utilize strong skill sets of managing multiple tasks at a time, being self-motivated, driven toward quality results, managing time well, being very detailed oriented and organized, work well in a team and on your own, and ability to manage multiple deadlines
• Knowledge and continued learning of community cultures and values

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of experience in local community-based resources
• Intermediate level of proficiency in MS Word, and Outlook
• Resident of Washington state
• Designated workspace inside the home with access to high-speed internet
• Ability to travel in assigned territory approximately 50-75% of the time
• Available to work Monday through Friday, 8 AM to 5 PM and open to working some evenings and weekend hours for events
• Access to reliable transportation & valid US driver's license

Preferred Qualifications:

• Bachelor's degree in social work, licensed practical nurse (LPN), MA/CNA/HHA or HS graduate with 1 year of experience working within the community health setting in a health care role
• One of the following credentials/experiences:
  • Licensed Practical Nurse (LPN)
  • Certified Nursing Assistant (CAN)
  • Home Health Aide
  • Certified Medical Assistant
  • Social work experience
• CHW Accreditation
• 2+ years of community outreach work experience
• 2+ years of field-based experience
• Knowledge and/or experience with behavioral health or substance use disorders
• Care management experience
• Experience working in Managed Care
• Experience with EHR
• Knowledge of Medicaid and / or Medicare population
• Bilingual Spanish and English
• Experience working with tribal population

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $20.38 to $36.44 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED