Job Description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Key Responsibilities

Technical & Customer Engagement

• Deliver technical presentations, product demonstrations, and customer training.
• Lead product evaluations and support application/protocol optimization.
• Conduct workshops and participate in industry events to build awareness.

Customer Partnership

• Build strong relationships with key stakeholders and understand customer needs.
• Provide consultative support and recommend workflow improvements.
• Communicate value of solutions aligned to customer goals and gather VOC insights.

Collaboration & Support

• Partner with sales, product management, and R&D to deliver customized solutions.
• Act as a bridge between customers and internal teams.
• Provide troubleshooting and technical support to customers.

Market & Operations

• Maintain awareness of industry trends and competitor products.
• Use CRM tools to manage customer interactions and opportunities.
• Ensure timely communication, reporting, and effective territory management.

Self-Leadership

• Demonstrate ownership, adaptability, and strong problem-solving skills.
• Effectively plan and prioritize activities to achieve business goals.

Qualifications

• Master’s or Bachelor’s degree in Analytical Chemistry, Pharmaceutical Sciences, Life Sciences, or related field.
• Hands-on experience (at least 5-6 years) in qPCR and Sanger Sequencing workflows, preferably in pharma/biopharma and regulated environments.
• Working knowledge of regulatory requirements for impurity testing and adventitious agent testing.
• Experience in pharmaceutical analytics, laboratory workflows, or customer-facing technical roles preferred.
• Strong communication and presentation skills with a customer-focused approach.