We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne companies deliver manufacturing automation across industries and applications around the world!
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose
At Teradyne, where experience meets innovation, we drive excellence in every connection. We are fueled by creativity, diversity of thought, and a passion for continuous learning. We cultivate an inclusive culture that respects individual strengths, perspectives, and experiences—believing that our differences make us a stronger team that delivers better decisions, greater innovation, and superior business results.
Organization & Role
The Global Customer Services (GCS) team is seeking a Field Application Engineer to support our pioneer upskilling initiatives work and to lead field escalation support on key customer accounts while driving capability upskilling across frontline field teams. This role sits at the intersection of frontline field team support and SEG team as well as internal escalation support team, ensuring fast issue resolution and long-term knowledge growth. You will act as a technical escalation focal point while building structured learning systems that enhance field readiness, troubleshooting depth, and operational excellence.
Key Responsibilities
• Serve as technical escalation lead for critical issues across various VIP accounts
• Support root cause analysis and drive timely, structured issue resolution together with the frontline field team
• Develop and deliver scenario-based and experience-based training derived from real escalation cases
• Build and standardize troubleshooting guides, knowledge assets, and best practices
• Analyze escalation trends to drive continuous improvement and preventive actions
• Collaborate with global stakeholders to ensure consistent and high-quality field support
All About You
We seek individuals who share our passion and determination to strive to improve and empowers field teams through innovative and continuously evolving upskilling strategies.
Requirements
• Degree in Electrical/Electronic Engineering, Computer Engineering, or related field
• Experience in ATE test industry for more than 5 years or strong engineering experience in direct customer support
• Strong knowledge of test flows, debugging, and system-level troubleshooting
• Analytical skills with exposure to data tools (e.g., JMP, Python, SQL, visualization tools) will be considered added advantage
• Strong ability to work independently
• Experience in training, coaching, or knowledge development is an advantage
• Willing to travel within and out of the country
Benefits:
Teradyne offers a variety of robust health and well-being benefit programs, including medical, dental, vision, Flexible Spending Accounts, retirement savings plans, life and disability insurance, paid vacation & holidays, tuition assistance programs, and more
Teradyne brings high-quality innovations such as smart devices, life-saving medical equipment and data storage systems to market, faster. Its advanced test solutions for semiconductors, electronic systems, wireless devices and more ensure that products perform as they were designed. Its robotics offerings include collaborative and mobile robots that help manufacturers of all sizes improve productivity and lower costs. Teradyne employs over 6,500 people worldwide.
The Semiconductor Test Division is the world's largest supplier of semiconductor test equipment for logic, RF, analog, power, mixed-signal and memory technologies.
The System Test Group is a global leader in electronics testing solutions serving the world's leading original equipment manufacturers, electronics manufacturing services suppliers, and hard disk drive makers.
The Wireless Test segment, LitePoint, is focused on reducing the time to market and cost of system level test for wireless products operating on WiFi, Bluetooth, GPS, and cellular phone networks.
Teradyne Robotics, consisting of Universal Robots and MiR, provides low-cost, easy-to-deploy and simple-to-program robots that work side by side with production workers to improve quality and increase manufacturing efficiency.
