Location(s)
Conway, Arkansas
Company
Molex
Career Field
Engineering
Job Number
197619
We’re looking for a FAE to support hyperscalers, OEMs, and network vendors integrating our Active Copper Cable (ACC) and Active Electrical Cable (AEC) products. You’ll support bring-up, interop, and qualification on-site.
This customer-facing role suits an engineer who enjoys travel, linking customers with our Interop and firmware teams in Conway, Arkansas.
Support on-site bring-up of ACC/AEC cables in customer labs and data centers
Perform link bring-up, link training, and power-up/reset checks on customer platforms
Support demos, evaluations, and qualification testing at customer sites
Set up and maintain test setups, cables, and equipment for customer engagements
Reproduce field issues and relay findings to the Conway, AR Interop and firmware teams
Collect logs and CMIS telemetry from Linux hosts/switches (ethtool, lspci, i2c-tools)
Support OSI Layer 1/2 debug and root-cause analysis (Ethernet, PCIe, InfiniBand)
Clean and organize field test data, logs, and telemetry for analysis
Write clear customer-facing reports, field issue summaries, and basic metrics
Track samples, evaluation units, and faulty units/returns through analysis and resolution
Document procedures and results; script log collection/data processing (bash/Python)
Be the voice of the customer, sharing field feedback with engineering teams
Track customer escalations and follow up with engineering through resolution
Grow alongside senior FAEs, Interop, and firmware engineers
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here, aquí, or tu).
Based in Wichita, Kansas, Koch is one of the largest private companies in America. A diverse set of businesses and industries across the world, we work together to keep improving and exploring new ways to make life even better.
With a presence in more than 50 countries, Koch companies employ about 120,000 people worldwide, with nearly half of those in the United States. Koch offers abundant opportunities to improve life’s most necessary things – like food, clothing, water, transportation and technology.
