Job Description

Field Application Engineer

Düsseldorf

售后服务类

Responsibilities

Responsibilities: 1. Customer Support & Issue Management - Provide on-site and remote technical support to customers - Collect and analyze customer-reported issues - Support issue reproduction and coordinate with internal teams for resolution - Follow up on issue progress and communicate updates to customers in a timely manner - Maintain clear documentation of issues and technical reports 2. Product Deployment & On-site Support - Support product deployment, testing, and on-site validation - Participate in customer visits to understand real-world application scenarios and provide feedback to R&D - Collect customer feedback and support continuous product improvement - Assist customers with daily technical inquiries and ensure stable product operation 3. Release Support & Customer Training - Support product releases and customer-side rollouts - Guide customers through basic operation and upgrade processes - Deliver customer training sessions (online or on-site) on product usage and troubleshooting - Support use case and application scenario solution design to help customers better utilize the product 4. Activity Support - Support various on-site activities such as exhibitions, roadshows, and customer events - Deliver product demonstrations and technical presentations - Provide technical support during events, including setup, configuration, and on-site troubleshooting - Assist in pre-event preparation and post-event technical follow-up

Qualifications

Qualifications: - Bachelor’s degree or above in Robotics, Mechanical Engineering, Electronics, Computer Science, or related fields - Strong communication skills and customer-oriented mindset - Fast learner with hands-on capability and problem-solving skills - Willingness to travel (approximately 30%) - Strong written and verbal communication skills in both English and German Preferred Qualifications: - Experience in data analysis (not limited to specific scenarios or tools) - Basic project management or cross-functional collaboration experience - Internship or experience in technical support, testing, or engineering roles

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