Aitech Systems

Field Application Engineer

Aitech Systems  •  Bengaluru, IN (Onsite)  •  1 month ago
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Job Description

Job Title: Field Application Engineer

Location: Bengaluru

Department: Customer Support

Experience: 0–2 years

Education: BE / BTech (Computer Science, Electronics, Electrical, or related)

We are looking for a motivated Entry Level Technical Support Engineer to join our support team. The role involves providing first-line technical assistance, troubleshooting software/hardware issues, and working closely with engineering teams to resolve customer problems eAectively.

Key Responsibilities

  • Provide Level-1 / Level-2 technical support for software and system-related issues
  • Analyze customer-reported issues, logs, and error reports
  • Reproduce issues in the lab environment and identify root causes
  • Work closely with Engineering, QA, and Validation teams for issue resolution
  • Support installation, configuration, and basic usage queries
  • Track issues using internal tools and ensure proper documentation
  • Prepare clear problem descriptions, status updates, and closure reports
  • Assist customers via email, calls, emote sessions and on site in a professional manner

Required Skills & Qualifications

  • Knowledge of Operating Systems (Linux / Windows / RTOS )
  • Fundamentals of C / C++ / Embedded concepts (reading code & logs)
  • Basic understanding of networking concepts (IP, ping, iperf, etc.)
  • Ability to read and analyse system logs and console outputs
  • Strong problem-solving and analytical thinking
  • Good verbal and written communication skills
  • Willingness to learn new products, platforms, and tools

Preferred / Nice-to-Have Skills

  • Exposure to Embedded Systems / BSP / RTOS (VxWorks, Linux)
  • Familiarity with hardware platforms, boards, or peripherals
  • Experience with debugging tools, serial consoles, or JTAG (basic exposure)
  • Internship or academic projects related to systems or embedded software
  • Experience using bug/issue tracking tools

What We Offer

  • Hands-on exposure to real customer issues and production systems
  • Strong mentoring and learning opportunities from senior engineers
  • Collaborative and technically rich work environment

Requirements


None

Aitech Systems

About Aitech Systems

With four decades of experience in providing reliable, rugged embedded systems for military, aerospace, and space platforms, Aitech stands as the world’s first independent innovator in open systems architecture, COTS/MOTS solutions. We offer customized boards as building blocks for integrated computing and networking subsystems, tailored for rugged and severe environment applications. Aitech delivers mission-optimized and proven system solutions across Sea, Land, Air, and Space domains.

Our solutions are trusted by industry leaders such as Airbus, BAE Systems, Boeing, Hindustan Aeronautics Limited (HAL), Israel Aerospace Industries (IAI), Larsen & Toubro Limited (L&T), Leonardo, Lockheed Martin, NASA, Northrop Grumman, Rafael, and Virgin Galactic.

At Aitech, we are committed to supporting a better tomorrow with highly reliable, cost-effective, and proven rugged embedded solutions designed to meet your mission and platform requirements.

Industry
Aviation & Aerospace
Company Size
201-500 employees
Headquarters
Chatsworth, CA
Year Founded
1983
Website
aitechsystems.com
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