Are you ready to take challenge for serving the leading semiconductor manufacturing fabs? ASML-HMI has been committed to the research and development of the most advanced E-beam Inspection (EBI) tools and solutions for the leading semiconductor manufacturing fabs.
Support customer routine cases and projects of e-beam defect inspection and metrology at customer sites. The holder of this position reports to the 1st line APPS leader and provides indirect and direct support to customers, and direct escalation and competency support to operation.
Your main responsibilities:
-Provide technical support / recipe setup at customer sites.
-Troubleshoot recipe / equipment problems. Co-work with HW and support teams for troubleshooting and result test after escalation.
-Complete on-site diagnostics and service calls. Handle complete product functionality in the various product families/platforms.
-Respond to emergency service calls as required.
-Instruct customer operating technicians on system operation and maintenance.
-Help the sales department with customers' needing help or advice in applying the company’s products.
-Help the marketing department to collect competitor information during customer communication and discussion.
-Provide bug issue and new feature reports to Jira system for escalation.
-Complete H2H tool performance and gap defect with competitive tools.
-Do 1st line customer management for job request, issue, and complaint.
MS engineering degree or equivalent experience.
Engineers with greater than 7 years’ experience in a CS support department for high tech products.
Engineers with at least 5 years of semiconductor industry experience preferred.
-Capable of resolving most issues highly independent.
-Excellent customer interface and effective communication skills are required.
- Multi-task team player with good ability to work under different working environment pressures.
-Customer focus, motivated, pro-active, self-driven, and flexible.
-Proficient in MS Office (MS Word, Excel, PowerPoint).
-Verbal and written language skills in English.
Require WW and domestic travel depending on company needs.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions
Who are we?
ASML is an innovation leader in the global semiconductor industry. We make machines that chipmakers use to mass produce microchips. Founded in 1984 in the Netherlands with just a handful of employees, we’ve now grown to over 40,000 employees, 143 nationalities and more than 60 locations around the world.
What do we do?
We provide chipmakers with hardware, software and services to mass produce patterns on silicon through lithography. Our lithography systems use ultraviolet light to create billions of tiny structures on silicon that together make up a microchip. We push our technology to new limits to enable our customers to create smaller, faster and more powerful chips.
Who are our people?
While you may think that only engineers and mathematicians work at ASML, you'll be surprised to find out that our people come from a wide variety of backgrounds. Across ASML, we have dedicated teams that manage customer support, communications and media, IT, software development and more. Every team in the company is essential for pushing our technology and the industry forward.
If you love to tackle challenges and innovate in a collaborative, supportive and inclusive environment with all the flexibility and freedom to unleash your full potential, ASML is the place to be.
Join us!
