Job Description

JOB SUMMARY

The Field Account Manager acts as a service-focused representative on behalf of The SYGMA Network within an assigned territory. Maintains contacts and relationships with SYGMA Customers and works with Distribution Center Management to ensure the highest level of Customer Service. Assists in the profitable marketing of products and value-added services to our customers. Frequent travel by automobile and some air travel required. Maintaining Sysco’s mandated minimum of insurance is required.

RESPONSIBILITIES

• Build and maintain customer relations through personal contact and telephone calls.
• Provide customer-focused distribution and value-added services to customers in compliance with their requirements and within the company's capabilities.
• Meet with key customers and perform business reviews as needed.
• Enhance sales by ensuring account penetration through customer’s complete participation in full line purchasing.
• Strengthen and build relationships with Customers, Franchise Owners, and DC (distribution center) Personnel.
• Respond to customer concerns with corrective action and resolve issues with a sense of urgency.
• Foster “proactive” communication to Customers regarding delivery delays or product outage situations.
• Provide access to and train Customers on The SYGMA Network website.
• Present to large groups and conduct startup meetings with new Customers.
• Keep informed on new products and other general information of interest to the Customer (i.e. promotions and inventory).
• Maintain detailed and constant communications with all department heads in regards to Customer activities and product information.
• Proactively monitor service levels of the Company through weekly tracking and work with the respective departments to maintain service levels and continued improvement.
• Check on competitive activity and keeps SYGMA Management informed.
• Practice good fiscal responsibility by the departmental budget.
• Any other duties assigned by SYGMA Management.
• Keeps accurate records and makes reports on all phases of activities.
• Conduct online order entry training (CYGNET) as needed.

QUALIFICATIONS

Education

• A High school diploma is required
• Bachelor’s degree in business or marketing is preferred.

Experience

• Minimum of 2 years of direct customer account management
• 5-10 years of customer service focused management experience or foodservice sales experience is preferred
• Experience building customer relationships in the food distribution industry will be considered as an alternative to formal education.

Professional Skills

• Well developed oral and written communication skills
• Excellent problem-solving skills and the ability to make good judgments
• Ability to resolve issues with a sense of urgency
• Well developed interpersonal skills and the ability to persuade
• Ability to work in a fast-paced environment
• Microsoft Office skills

Physical Demands

• Work is primarily sedentary
• Product delivery may require lifting to 50 lbs

Mental/Visual Demands

• Ability to read text that is close and at a distance with or without correction

Working Conditions

• Frequent travel by automobile and some air travel required

Equipment Operated

• PC, office equipment, automobile

Certifications, Licenses, and/or Registrations

• Drivers license,
• Must maintain SYSCO minimum vehicular insurance requirements