Job Description

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.

Job Summary

The Fiber Splicing Technician is responsible for the installation, splicing, termination, testing, and troubleshooting of fiber optic cable systems to ensure reliable, high-quality network performance. This role supports both new construction and maintenance activities, working closely with internal teams and customers to complete projects safely, on time, and to specification.

Technicians operate specialized equipment, interpret technical documentation, and maintain consistent communication with department leads, network operations, and construction teams to coordinate work and resolve service issues efficiently.

Key Responsibilities

• Splice, terminate, and test various types and sizes of fiber optic cable, including single-mode, multimode, stranded, and ribbon fiber
• Perform troubleshooting and resolve technical issues related to fiber networks and connectivity
• Conduct optical continuity and conformance testing using industry-standard equipment
• Read, interpret, and work from maps, blueprints, schematics, and splice documentation
• Perform splicing modifications and maintenance in aerial, underground, buried, and indoor environments
• Inspect, test, and maintain splicing and testing equipment on a routine basis
• Coordinate daily with leadership, network operations, service delivery and construction teams regarding job status, outages, and scheduling
• Support project planning, scheduling, and execution to meet timelines and customer expectations
• Ensure all work is performed in compliance with safety standards and company procedures

Qualifications & Requirements

Education & Experience

• High school diploma or GED required
• Associate degree in a technical field preferred, or equivalent industry/military experience
• 2+ years of fiber splicing (required)
• 2–5+ years of experience in telecommunications (preferred)
• Experience with fiber construction, installation, and maintenance (preferred)

Required Technical Skills

• Proficiency with fusion splicing and optical test equipment (e.g., EXFO, Sumitomo, Fujikura, Fitel, or similar)
• Understanding of fiber types, cable structures, and industry standards
• Knowledge of universal communications color codes
• Ability to analyze and resolve technical problems efficiently

Core Competencies

• Strong attention to safety, quality, and detail
• Ability to work independently and collaboratively in a team environment
• Effective communication and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Commitment to reliability, professionalism, and continuous learning

Work Environment & Physical Requirements

• Ability to work outdoors in varying weather conditions
• Ability to work at heights (bucket truck, ladder, or utility poles up to 50’)
• Ability to work in confined spaces such as manholes and vaults
• Ability to lift and carry up to 75 pounds
• Must be able to distinguish between colors

Additional Requirements

• Valid driver’s license with an acceptable driving record
• Ability to operate company vehicles and equipment (Bucket truck with attached trailer)
• Willingness to work flexible schedules, including extended hours, weekends, and on-call rotations as needed and on short notice
• Must be able to pass a D.O.T. physical to drive company vehicle (CDL not required)

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.

If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.

For technical issues with the website, please contact employment@emp.shentel.com.

EEO is the Law and Pay Transparency