Job Description

Position Title: Fiber Optic Technician Non-Union Rate of Pay: $21.78 to $ 29.70 hourly DOE, plus additional $3.00 per hour when performing the premium additional responsibilities. Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs. Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals. Our Company Values: Genuinely Caring: We treat customers and colleagues like neighbors, with empathy and full attention. Empowering You: We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. Innovation and Improvement: We constantly seek ways to improve how we serve customers and each other.  Earning Your Trust: We build trust through clear, honest, human communication. Job Summary The Fiber Optic Technician is responsible for engaging and developing customer relationships and providing solutions to our customers through Ziply Fiber products and services. Essential Duties and Responsibilities The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed. Customer Installation, Service, and Repair · Install and maintain residential internet and phone (ie: fiber drops, ONTs, routers, Wi-Fi extenders and inside premises wiring.) · Support, install, and repair company products and services. · Communicate effectively and accurately with customers to reduce repeat service calls. OSP Maintenance, Outage Prevention, and Field Support · Locate and report potential issues with OSP to prevent outages and maintain a professional appearing plant. · Respond to service outages and assist vendors when/where needed. · Fiber Optic Splitter adds & Hub work. · When not re-supply, the technician will be in the load performing Fiber Tech work. Technical Systems, Equipment, and Documentation · Read and interpret outside plant drawings for drop placement, customer service orders and repair tickets. · Use automated dispatch equipment (i.e., handheld terminals), and appropriate test equipment to verify proper installation and/or repair. · Residential Gateways and HSI (High-Speed Interface) business class routers. Safety, Access, and Standby Requirements · Work aloft on ladders against buildings or poles while connecting, installing or repairing fiber and wireless services. Bucket truck and other vehicle/trailer use may be required. · Must be available for Standby rotation. Material Handling, Inventory, and Re-Supply · Drive box truck to pick up material and deliver to needed locations. · Organize and clean the storage units, breakdown pallets, put material away. · Make re-order list for next run. · Frequency will be dependent on volume of work and consumption of material. Other Duties · Performs other duties as required to support the business and evolving organization. Premium Additional Responsibilities · Business Hosted Voice. · Commercial designed circuits managed WiFi Solutions. · Turns up and Assists with Provisioning repeat design circuits and managed routers. · Central Office tasks. Qualifications · High school diploma or GED required. · Experience supporting and interacting with customers is preferred. · Experience with MS Outlook, Word, and Excel, and different PC operating systems preferred. · 1-2 years of experience in fiber data and voice installation and maintenance Telecommunications wiring color-code competency is a plus. · Additional certification, licensing, or experience (i.e., hosted voice, ethernet, Fiber, Optics, flagging, CPR etc.) is a plus. · Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record. · Must complete a pre-employment drug screening. Knowledge, Skills, and Abilities: · Ability to work nights and weekends, as well as on-call rotation as required. · Ability to work aloft from heights on poles and ladders. · Ability to follow through on jobs to completion in a timely manner. · Ability to remain calm in high stress situations and demonstrate good judgment. · Basic keyboard and software skills. · Good mathematics skills. · Active listening, decision making and strong problem-solving skills. · Ability to communicate effectively with customers and provide excellent customer service. · Strong verbal and written communication skills. · Ability to read and understand road maps, discern street signs, and address numbers. · Ability to be unaffected by flashing lights and strobes. · Ability to operate equipment to perform the essential functions of the job (i.e., splicing tools, test equipment, computer/laptop, phone, and company vehicle.) · Ability to drive on behalf of the company in a safe and responsible manner. Work Authorization Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Fiber Optic Technician work involves driving a motor vehicle and must be able to perform all functions of operating a motor vehicle regularly and safely. Essential and marginal functions may require maintaining physical condition necessary to frequently stand, walk, climb, or sit for prolonged periods of time and regularly position oneself (i.e., bend, twist, reach, grasp, push, pull) to handle, lift and carry objects over 50 lbs. Work Environment The Fiber Optic Technician will frequently work in cold or hot temperatures and at heights over 15 feet. Work occasionally will be in confined spaces (i.e., attics, crawl spaces, trenches) and involve moderate to high noise levels. The Fiber Optic Technician will also work near power lines and electricity, as well as work and travel in inclement weather. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace.