Job Description

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose We pioneer the innovations that move and connect people to what matters.

This position will be posted until filled.

About this role:

The F&I Senior Representative will be responsible for executing & implementing F&I related processes with the Dealers F&I Managers who participate in the GMF F&I School. As an F&I Senior Representative, you will be accountable for elaborating and following up on the KPI's of the F&I Department, for example inventories and reports. In addition, this role supports the accomplishment of Dealer Sales programs, such as the F&I School and F&I Conference

In this role you will:

• Deliver & support training to F&I Managers of the Dealers Network through the F&I School.
• Deliver training programs on products, processes, and soft skills to the GM Dealers Network.
• Implement regular visits for the F&I Managers who participate in the F&I Schools, for program follow-up.
• Negotiating within all levels of the Dealers organization, with the objective of assigning and executing action plans to improve the performance of the F&I Managers.
• Monitor the F&I Department KPI's to identify opportunity areas and suggest improvement actions.
• Support in the selection of the F&I Managers for the Dealer Network.
• Monthly updating and ad-hoc support for reports.
• Administration of F&I Managers and F&I Assistants inventories.
• Support on the development and execution of projects related with the F&I Program (F&I School, F&I Conference, F&I School Advance).
• Availability to travel at least 80% of the work week during the month. (Once sanitary contingency allows for it).
• Manage and report corporate expenses in a timely manner and in compliance with the company's internal policies and procedures.
  

What makes You an ideal candidate?

• Ability to build strategic customer relationships.
• High level of self-management and empowerment.
• Knowledge of Automotive industry in Mexico
• Knowledge of Financial & Banking industry in Mexico
• Ability to analyze and develop process improvements.
• Advanced MS Office Skills.
• Ability to work and negotiate with all organizational levels.

Additional Knowledge and Skills

Working effectively within an AI enabled environment:

• Ability to use AI tools (e.g., Microsoft Copilot) to support daily work
• Skills in evaluating AI outputs for accuracy, compliance, and bias
• Experience integrating AI into workflows to improve efficiency or insights
• Familiarity with AI assisted research, summarization, and content generation
• Understanding of responsible AI use, including ethics and data protection

Work Experience and Education

• Bachelor’s degree in business administration, economics, marketing, accounting or related field.
• Fluent in both Spanish & English (conversation level will be evaluated during interview).
• +2 years of experience providing training, ideally for sales associates.
• Background experience in financial institutions, banking, automotive industry within the sales area and/or credit departments (Preferred).
• Background experience in consulting or business advisory areas.

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