Job Description

Your role & work environment
Transaction Services (TS) is one of ING Wholesale Banking’s core business lines, offering products and services to corporate and institutional clients.
TS makes a significant contribution to the growth and profitability of Wholesale Banking.

Our strategy focuses on supporting sustained growth by delivering competitive, relevant TS products. TS Delivery Management helps clients succeed by delivering seamlessly integrated TS solutions.

With a global mandate, we improve products so internationally operating clients experience ING as one bank across the network.
We own the IT assets in scope and are responsible for delivering services to clients and stakeholders.

As an FI Customer Journey Expert within TS Delivery Management, you will join Product Area Payments & Channels and become part of the FI Delivery team.
The team delivers change for Correspondent Banking products and propositions, including key onePCM initiatives such as the FI Clearing Hub. In this role, you have end-to-end responsibility for delivering and managing solutions across systems, services, and channels, helping enable new propositions through your expertise in technical product development and delivery.

As a Customer Journey Expert

• You report to the Delivery Product Lead FI and Channels.
• You focus on delivery activities for your product or project.
• You contribute to the ING One Agile Way of Working.
• You help improve product and service performance.
• You work across the global network, encouraging cross-border collaboration, teamwork, and alignment with all parties involved in delivery.

Your key responsibilities

• You translate and refine business requirements from Product Management and help define the best solution roadmap.
• You support product development with an end-to-end mindset, including (C)OPAF implementation and delivery of business operations and services.
• You connect business and IT by understanding client needs, supporting digitisation, and ensuring quality through user acceptance testing.
• You simplify solutions and processes.
• You work with Risk, Compliance, and Legal stakeholders to ensure products and services meet regulatory and policy requirements.
• You support the Delivery Product Lead in large-scale, complex international change projects and programmes.
• You share responsibility with colleagues for achieving QBR goals.
• You help manage demand towards PSS, WB Tech, and external vendors, in cooperation with the IT Area Lead.
• You help safeguard our license to operate through secure, reliable 24/7 operations and regulatory compliance.
• You contribute to risk and control compliance to mitigate business and operational risks.
• You align with Product Managers and IT colleagues to ensure successful product delivery.

We are looking for

• An entrepreneurial professional who combines client focus with strong delivery execution.
• A payments expert with solid technical understanding.
• The drive to contribute to product delivery and build expertise.
• The ability to simplify complexity and drive operational excellence.
• The ability to promote and embed a strong delivery culture.
• Strong analytical skills and a data-driven decision-making style.
• Resilience and the ability to navigate ambiguity while simplifying complexity.
• A proactive, creative, and out-of-the-box mindset.
• An open and transparent communicator.
• An energetic, motivating colleague who works well independently and, in a team, and demonstrates ING’s Orange Behaviour.

How to succeed
We hire smart people like you for your potential. We expect you to stay curious, keep learning, and take ownership. In return, we support your growth so you can become an even better version of yourself.

• Proven track record and technical skills
• Master’s or bachelor’s degree.
• 5–8 years of relevant work experience.
• Experience with, or strong affinity for, payment products such as International Payments and Correspondent Banking.
• Experience working with IT engineers to deliver results.
• Experience implementing a new target architecture or operating model is beneficial.
• Experience with, or strong affinity for, the ING Agile Way of Working is a plus.
• Experience in product delivery is a plus.
• Excellent written and verbal English communication skills.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.

The benefits of working with us at ING include:

• A competitive salary aligned with your skills and experience

• 25-28 vacation days depending on your contract

• Pension scheme

• 13th month salary and 8% holiday allowance

• Individual Savings Contribution (BIS), 3.5% of your gross annual salary

• Flexible working hours and hybrid working options

• A mobility card: choose your mode of transport for commuting each day, with free public transport on weekends.

• Personal growth and challenging work with endless possibilities

• An informal working environment with a diverse group of innovative colleagues

About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you

Questions
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.