[ROLE SUMMARY]

FFE Specialist 는 Business Excellence 조직에서 영업 조직의 성과와 운영 효율을 높이기 위한 핵심 역할을 수행합니다. 영업 인센티브, CRM 운영, Field Analytics, 영업 성과 관리 등의 업무를 담당하며, 분석적 사고를 바탕으로 데이터 기반의 의사결정을 지원하고, 디지털 및 AI 기반 환경에서 영업 조직의 생산성 향상과 지속적인 운영 개선을 이끌어가는 역할이 기대됩니다.

The FFE Specialist is a strategic contributor within the Business Excellence function, responsible for driving end-to-end sales force effectiveness across incentive compensation, CRM operations, field analytics, and commercial performance management This role demands analytical rigor, digital fluency, and cross-functional agility to support data-driven decision-making and optimize field force productivity in an increasingly AI-enabled commercial environment.

[ROLE RESPONSIBILITIES]　

1. Incentive Compensation (IC) Management

• Design and execute incentive budget simulations, forecasts, and approval workflows in alignment with commercial strategy.

• Administer incentive calculations and manage the operation platform, ensuring data integrity and system performance.

• Validate incentive outputs, oversee payout authorization processes, and maintain audit-ready documentation.

• Operate monthly sales performance tracking leveraging wholesaler data pipelines and manage the sales analytics system.

• Administer sales recognition and reward programs, including scheme governance and continuous improvement.

2. Sales Force Automation (SFA) & CRM Operations

• Manage and continuously enhance CRM system performance, proactively resolving operational issues to ensure field force continuity.

• Administer field force organizational changes, including territory restructuring and vacancy lifecycle management.

• Oversee HCP OneKey data governance and provide operational support for master data accuracy.

• Produce structured data analyses and performance reports to enhance field productivity and commercial decision-making.

3. Sales Force Effectiveness (SFE) & Analytics

• Develop and implement data-driven customer targeting and segmentation frameworks aligned with brand strategy and portfolio priorities.

• Define, monitor, and communicate sales KPIs through structured performance review cycles with Sales leadership and Marketing stakeholders.

• Support technical deployment of SFE tools and ensure operational readiness across commercial systems.

• Leverage AI-powered analytics platforms (e.g., Power BI) to generate predictive insights and identify engagement opportunities.

4. Business Excellence (BE) & Performance Reporting

• Develop, validate, and present monthly performance reports supporting executive-level business reviews.

• Manage CRM and omnichannel dashboards, ensuring data quality, visualization accuracy, and stakeholder usability.

• Identify performance gaps and proactively surface insights to drive commercial improvement initiatives.

[Skills, Knowledge, Qualifications and Experience]　

• Strategic & Analytical Thinking

• Collaboration & Stakeholder Communication

• Sales & Commercial Acumen

• Digital Literacy & AI Fluency
  - Proficiency in advanced data analytics tools including Power BI, Excel (advanced), and SQL-based reporting environments.
  - Hands-on familiarity with AI-powered analytics platforms and generative AI tools (e.g., Claude, ChatGPT, Copilot) in commercial contexts for workflow automation, content generation, and analytical acceleration.
  - Experience with or strong aptitude for CRM platforms (e.g., Salesforce), incentive management systems (e.g., SPRINT ICM), and omnichannel analytics dashboards.

QUALIFICATIONS

• Bachelor's degree or above in Business Administration, Statistics, Data Science, Pharmacy, or a related field.

• 2+ years of experience in Sales Force Effectiveness, Business Excellence, or Commercial Operations within the pharmaceutical or life sciences industry.

• Proficiency in English and Korean (written and verbal) for cross-functional and executive-level communication.

• Experience with CRM systems, incentive management platforms, and business intelligence tools is preferred.

APPLICATION DEADLINE: 2026-07-10 (Fri)