Job Description

Key Responsibilities

• Oversee and manage all aspects of the FFC operations including daily, weekly and annual operational planning and execution to meet distribution center and store service requirements.
• Assign resources, define goals and develop strategies to optimize efficiency and improve profitability.
• Monitor and analyze key performance indicators (KPIs) to assess operational performance and identify areas for improvement in safety, efficiency, quality and customer service.
• Set goals and communicate clear expectations to the building leadership team to achieve or exceed KPIs, safety performance and budget targets.
• Manage relationships from an end-to-end perspective between the distribution center and local community, suppliers to the facility and corporate constituents.
• Controls cost through productivity of distribution center employees, efficient utilization of store space and proper protection of stored materials, acting as an effective steward of Lowe’s resources.
• Communicates effectively with facility regarding business objectives, safety issues, upcoming events and demand for the day.
• Ensures all facility staff plays their role in maintaining overall sanitation/cleanliness and organization of location.
• Gain stakeholder buy-in for the successful execution of the customer experience optimization strategy and plan.
• Recruit, hire, train, develop and retain effective shift management teams.
• Oversee and ensure successful development, implementation and evaluation of associate training programs.
• Provides leadership team members with meaningful developmental opportunities and prepare them for future growth.
• Create a positive, focused, inclusive and productive work environment by building a culture that embodies Lowe’s core values and behaviors.
• Identify and addresses improvement opportunities by providing timely and constructive feedback and leading facility through change.
• Ensures all safety policies and procedures are implemented and observed and that facility equipment is properly maintained.

Required Qualifications

• Bachelor’s degree Supply Chain Operations or a related field, or equivalent combination of education and experience or equivalent years of experience in lieu of education requirement, if applicable
• 7+ years of operations experience in a large volume center environment
• 4+ years of leadership experience with direct reports, including experience leading managers

Preferred Qualifications

• Experience in customer service, retail, or call center
• (yellow belt or above)

About Lowe’s

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.