Nemours Children's Health

Fetal Care Center Perinatal Access Representative

Nemours Children's Health  •  Wilmington, DE (Onsite)  •  14 hours ago
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Job Description

The Perinatal Access Representative (PAR) is accountable for answering the Nemours Fetal Care Center (NFCC) phones. They are accountable for receiving intakes, scheduling, registration, and insurance validation. The PAR works directly with the Fetal Therapy Nurse Coordinators (NC), APP’s, and Physicians. This position will support Nemours patients and families in experiencing full spectrum care within the Nemours system.

Essential Functions:

  • Answers all incoming phone calls in real time and in a polite manner, utilizing trauma informed strategies. Escalate concerns in a timely fashion to appropriate teammate.
  • Schedules all appropriate fetal imaging and prenatal consultations with sub-specialties based on recommendations from MFM and NC.
  • Timely documentation in electronic medical record (EMR).
  • Communicates with families to ensure an understanding of the referral process.
  • Acquires maternal records for all referrals.
  • Distribution and confirmation of receipts of all correspondence from NFCC to referring physician offices.
  • Facilitate scheduling of initial postnatal follow up with recommended neonatal specialists.
  • Contributes to data entry, the use of databases and responsible practices around the use of PHI.
  • Participates in QI initiatives defined within the NFCC.
  • Coordinates telehealth appointments for sub-specialty providers and families.
  • Participates in and represents the Team in departmental programs and meetings.
  • Demonstrates competence using Microsoft products (excel, word, PowerPoint).

Job Requirements:

High school diploma

Associate degree preferred

3-5 years of job-related experience


Nemours Children's Health is an internationally recognized pediatric health system serving more than 1.7 million patient encounters each year. We deliver care across six states through two freestanding children’s hospitals — Nemours Children's Hospital, Delaware and Nemours Children's Hospital, Florida — along with a network of more than 80 primary, urgent, and specialty care practices and more than 40 hospital partnerships.

Backed by the Nemours Foundation and Alfred I. duPont Trust, our $1.7B nonprofit system is dedicated to improving children's health through clinical care, research, education, advocacy, and prevention. Our Whole Child Health approach focuses equally on prevention and treatment, partnering with communities to help every child thrive.

Inclusion and belonging guide our strategy and growth. We are committed to culturally relevant care, reducing health disparities, and fostering an environment where every associate, patient, and family feels supported and valued.

Learn more at Nemours.org
Nemours Children's Health

About Nemours Children's Health

Nemours Children's Health is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust.

Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors.

Nemours began more than 80 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions.

Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own.

We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research.

Nemours is growing to better serve the children and families in our care. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.

Industry
Healthcare & Social Services
Company Size
5,001-10,000 employees
Headquarters
Jacksonville, Florida
Year Founded
Unknown
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