1. High school diploma or GED and eighteen months of work experience or an equivalent combination of education, and experience.
2. Effective verbal and written communication skills.
3. Requires attention to detail and the ability to work on multiple projects simultaneously.
4. Working knowledge of general office practices and procedures.
5. Basic knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook.
6. Must complete the FEP training examination with a score of no less than 90% within one (1) year of hire.

Worksite Location (In-Office): Honolulu or Kapolei

Pay Range:$42,000 - $52,500

Note:Individuals typically begin between the minimum to middle of the pay range

The FEP Benefit Processor/CSR Trainee is responsible for providing assistance to our Member and Providers by telephone, in-person, and written correspondence. Expected servicing requirements include accurate and timely responses to ensure a level of satisfaction that meets or exceeds our FEP contractual performance requirements. Work impacts the timeliness, quality and cost of work in the department and contributes towards HMSA's mission to deliver exceptional service and outstanding results to our customers.

Gain working knowledge (learned through successful completion of training and on-the-job) of standard procedures, products, rules and instructions to perform full range of assignments. Respond to inquiries and resolve recurring problems that include enrollment, benefits and claims processing information and procedures.

The Trainee must successfully complete training and exhibit the necessary skills to perform essential duties and other tasks expected of this position. Completion of the FEP training examination with a score of no less than 90% is required within one year of hire.