Job Description

Job Purpose

The Housekeeper is responsible for maintaining the highest standards of cleanliness, presentation, and organization throughout the principal’s private residence and associated household areas. The role requires exceptional attention to detail, discretion, and the ability to deliver personalized housekeeping services in a luxury private household.

The successful candidate will ensure that all assigned areas are maintained to an impeccable standard while respecting the privacy, preferences, and routines of the principal and family.

Key Responsibilities

Housekeeping & Cleaning

• Maintain the cleanliness, hygiene, and presentation of bedrooms, bathrooms, living areas, dining areas, dressing rooms, and other assigned household spaces.
• Perform daily and periodic deep-cleaning duties in accordance with household standards.
• Dust, vacuum, mop, polish, and clean surfaces using appropriate products and equipment.
• Ensure all rooms are prepared and presented according to the principal’s preferences and daily schedule.
• Maintain high standards of cleanliness in guest areas and ensure rooms are prepared before and after guest visits.
• Handle delicate surfaces, luxury finishes, antiques, artwork, and high-value furnishings with appropriate care.

Laundry & Wardrobe Care

• Manage household laundry, including washing, drying, ironing, steaming, folding, and organizing garments and linens.
• Handle delicate, luxury, and specialty fabrics in accordance with care instructions.
• Maintain the organization and presentation of wardrobes, dressing rooms, and linen cupboards.
• Monitor household linen and clothing supplies and report any shortages or items requiring replacement or repair.

Household Organization & Maintenance

• Ensure household items, amenities, and supplies are properly organized and replenished.
• Monitor cleaning products, toiletries, linens, and other household consumables.
• Report maintenance issues, damages, or repairs required to the House Manager or designated supervisor.
• Assist with the preparation of the residence for special occasions, events, and visiting guests.
• Support the wider household team with general household duties as required.

Guest & Principal Service

• Prepare guest rooms and assigned areas to the highest standards before and during visits.
• Respond promptly and professionally to requests from the principal, family members, guests, or household management.
• Maintain a service-oriented approach while respecting personal space and privacy.
• Assist with light serving duties, table setting, and clearing when required.

Professional Standards & Discretion

• Maintain strict confidentiality regarding the principal, family, household, and personal affairs.
• Respect household security procedures, access protocols, and privacy requirements.
• Demonstrate professional conduct, reliability, punctuality, and a polished appearance at all times.
• Work collaboratively with other household staff to ensure seamless daily operations.

Key Performance Indicators

• Consistently high standards of cleanliness and presentation.
• Positive feedback from the principal, family, and household management.
• Proper care and handling of household items, furnishings, and personal belongings.
• Timely completion of assigned housekeeping duties.
• Effective organization and replenishment of household supplies.
• Professionalism, discretion, and reliability.

Requirements

Qualifications & Experience

• Previous experience as a Housekeeper in a UHNW private household, luxury residence, palace, hotel, or high-end hospitality environment.
• Minimum 3–5 years of relevant housekeeping experience, preferably in a private household.
• Experience handling luxury furnishings, delicate fabrics, and high-value household items.
• Knowledge of professional cleaning methods, laundry care, and household organization.
• Ability to follow detailed instructions and maintain consistent standards.
• Previous experience working with a household team is an advantage.

Skills & Competencies

• Exceptional attention to detail.
• Strong organizational and time-management skills.
• High level of discretion and confidentiality.
• Professional, polite, and service-oriented attitude.
• Ability to work independently and as part of a team.
• Flexible and adaptable to changing household requirements.
• Good communication skills in English.
• Ability to work under pressure while maintaining high standards.
• Physically fit and capable of performing housekeeping duties.

Personal Attributes

• Trustworthy and discreet.
• Reliable and responsible.
• Respectful of privacy and personal boundaries.
• Calm, composed, and professional.
• Well-presented and detail-oriented.
• Proactive and willing to go the extra mile.
• Comfortable working in a private, high-profile household environment.

Working Conditions

• The role may require flexible working hours, including weekends, public holidays, and occasional extended hours, depending on household requirements.
• The position may be live-in, subject to the household’s arrangements.
• The role involves regular physical activity, including standing, walking, lifting, and cleaning.