Job Description

Hiring Female Customer Issue Resolution Executive - Afternoon Shift - Nazimabad Khi

Client company introduction:

Hiring for top E-Commerce Fashion Brand.

Job Role: Customer Issue Resolution Executive

We are looking for a responsible and proactive Customer Issue Resolution Executive to handle and resolve customer concerns by closely coordinating with suppliers. The ideal candidate must be detail-oriented, solution-focused, and able to communicate effectively with both customers and vendors.

Key Responsibilities:
* Respond to customer complaints and queries in a timely and professional manner
* Coordinate with suppliers to resolve issues related to orders, delays, damages, or product quality
* Follow up regularly with suppliers to ensure quick resolution
* Provide clear updates to customers regarding their concerns
* Maintain proper records of complaints and resolutions
* Ensure customer satisfaction while protecting company interests
* Identify recurring issues and suggest improvements

Requirements:
* Must be responsible and able to take ownership of tasks
* Strong English communication and writing skills
* Ability to coordinate effectively with suppliers and the internal team
* Good problem-solving skills
* Ability to handle pressure and manage multiple cases at once.

Experience: Fresh

Work Timings : (11am - 7pm)

Work Days: Monday to Friday

Location: Karachi, Pakistan

About HR Ways:

HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel  https://whatsapp.com/channel/0029VamSiLr5fM5fMtAdCS2Mto stay updated or visit www.hrways.co to know more.