Job Description

• Ensure fulfillment of all roles and responsibilities by all staff in the branch
• Responsible to manage all activities of the branch including sales, operations, and administration
• Achievement of assigned goals / targets and ensure productivity of all staff in achieving their respective targets
• Ensure highest level of accuracy and professionalism is maintained across branch while providing services to the customers
• Act as a consultant to customers by understanding their financial, business, transactional and investment needs, and facilitate entire branch staff in doing the same
• Conduct daily morning huddle with all branch members to emphasize on the deliverables
• Provide coaching and guidance to branch staff, to increase staff motivation and morale by offering job rotations and enhancement and providing appropriate training to perform their duties effectively
• Remain up to date with regulatory and bank policies, procedures, services, and system to remain compliant and avoid risk factors that may hinder smooth branch operations
• Responsible for building business credibility, integrity & public confidence for Bank in general & for the branch in particular
• Implement effective control mechanism to nullify any possibilities of frauds, forgeries, and operational losses
• Ensure all headcount of the branch is duly hired and on boarded for smooth BAU activities
• Responsible to execute channel migration strategy by ensuring goals assigned to relevant staff for channel migration are successfully achieved
• Responsible to ensure all customer grievances are resolved efficiently and according to customer satisfaction
• Maintain effective customer engagement within the branch to improve customer relationship, boost loyalty and customer retention.
• Responsible to ensure proper upkeep / maintenance of the branch by assigning activities to BOM and Floor Manager to provide comfortable look and feel.
• Ensure that all branch matters not resolved in time by stakeholders are flagged to Area Management on timely basis.
• Ensure the area management is consulted and informed for all matters related to branch upkeep / cost approvals
• To monitor all activities in the branch are properly performed by relevant staff with daily checks and balances
• Ensure that all the branch expenses are incurred within approved budget in consultation with Area Management & BOM.
• Take steps to reduce cost where possible without compromising the overall decorum and ambience of the branch
• Ensure that Branch reconciliation, suspense and other assets accounts are closely monitored by the staff assigned
• Ensure to achieve highest standard in non-financial KPIs including Internal Audit, Internal control & Service Quality
• Responsible for any additional task assigned by the line management

Minimum qualifications:

• Graduation

Minimum experience:

• 4 Years of Banking experience with at least 2 years in branch managerial role, the experience requirement will increase depending on branch size / location / type