Job Description

About the Role

We are seeking a highly professional, reliable, and patient-focused Female Bilingual Medical Receptionist / Front Desk Virtual Assistant to support a busy Women's Health medical practice with two locations.

The ideal candidate will serve as an extension of the practice's front-desk team, handling a high volume of incoming patient calls, scheduling appointments, updating patient information, and ensuring patients receive timely and professional assistance.

This is a fast-paced, patient-facing role that requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities while working remotely.

Key Responsibilities

• Answer a high volume of inbound patient calls across multiple practice locations.
• Help prevent missed calls and ensure patients receive timely assistance.
• Schedule, confirm, reschedule, and manage patient appointments.
• Respond to routine patient questions professionally and accurately.
• Enter and update patient information in the practice's EMR system.
• Maintain accurate patient charts and appointment information.
• Use Nextiva to manage incoming and outgoing practice calls.
• Make outbound calls to patients when needed.
• Coordinate with the existing front-desk team through Google Chat.
• Learn and follow the practice's Women's Health workflows, appointment types, and internal abbreviations.
• Provide a professional, friendly, and patient-centered front-desk experience.
• Support daily administrative workflows while maintaining patient confidentiality and HIPAA standards.

Ideal Candidate

We are looking for someone who is:

• Female and comfortable supporting a Women's Health practice.
• Highly organized and detail-oriented.
• Comfortable managing a busy phone queue.
• Friendly, professional, and confident when speaking with patients.
• Able to remain calm and efficient in a high-volume environment.
• Proactive about following up and preventing missed patient communication.
• A strong team player who can coordinate effectively with an existing front-desk team.
• Quick to learn new workflows, appointment types, and medical systems.

Important Note

This role is primarily focused on front-desk operations, inbound calls, patient scheduling, and patient communication. The practice is looking for a dedicated professional who can help manage their phone traffic and provide excellent administrative support rather than someone focused primarily on prior authorizations or insurance verification.

If you are a bilingual female healthcare professional with strong medical front-desk experience, excellent communication skills, and the ability to thrive in a fast-paced environment, we encourage you to apply.

Requirements

Required Qualifications

• Female candidate required based on the client's specific staffing preference for this role.
• Fluent in English and Spanish, both spoken and written.
• Strong English communication skills with a clear, professional, and neutral/American-sounding accent.
• Previous experience as a Medical Receptionist, Medical Front Desk Coordinator, Healthcare Virtual Assistant, or similar patient-facing administrative role.
• Comfortable handling a high volume of inbound calls in a fast-paced medical environment.
• Strong appointment scheduling and patient communication experience.
• Experience entering and updating patient information in an EMR/EHR system.
• Excellent multitasking, organizational, and time-management skills.
• Professional, friendly, and patient-focused communication style.
• Comfortable working remotely and collaborating with a team through online communication tools.
• Reliable internet connection and a professional remote work environment.

Preferred Qualifications

• Hands-on experience with ModMed (Modernizing Medicine).
• Previous experience using Nextiva or similar VoIP/phone systems.
• Experience supporting a Women's Health, OB/GYN, or related medical practice.
• Familiarity with medical terminology and Women's Health appointment workflows.
• Experience working with multiple practice locations or high-volume medical offices.

Benefits

Please note that this is a full-time contractor position (40 hours per week) with a starting rate negociable depending on skillset and experience. The schedule is Monday through Friday, 9am-5pm, EST.