Job Description

Education Centre of Australia (ECA) is a dynamic and diverse education group that stands at the forefront of Australia’s higher education sector, boasting campuses in Sydney, Brisbane, Melbourne and Adelaide, as well as overseas locations in the UK and India. With a rich history spanning over almost two decades, ECA delivers high-quality education encompassing English language courses, bachelor’s and postgraduate degrees, and targeted internships. ECA is a successful Australian-based education organisation offering a comprehensive range of face-to-face and online courses for both international and domestic students. Collaborating with esteemed higher education providers like Victoria University, Charles Sturt University, University of Canberra, University of Tasmania, University of the Sunshine Coast and London Metropolitan University, ECA is committed to delivering a world-class educational experience.

We have got an exciting opportunity for Fee and Compliance Officer to be part of our offshore team at ECA-Victoria University, Australia.

Victoria University (VU) Sydney's partnership with the Education Centre of Australia (ECA) - dating back more than a decade - offers internationally recognised and industry relevant courses to international and domestic students. We offer range of undergraduate and postgraduate qualifications in business, information systems and early childhood education.

As a key member of the team, you will have the rewarding opportunity to progress your career within the education industry.  We are looking for someone who wants to grow with the company and is self-motivated and an enthusiastic 'go-getter'.

Key Responsibilities:

• Process and support assigned student invoicing, payment-plan, fee follow-up, refund and related financial-administration activities within delegated authority.
• Respond to routine fee enquiries and maintain clear, accurate student communications and records.
• Process assigned student-lifecycle compliance matters in accordance with VU/ECA procedures, including course variations and relevant non-engagement, study-load, progression, withdrawal or completion actions.
• Escalate complex cases, exceptions and decisions requiring specialist or management authority.
• Process or support PRISMS course-variation activity within required timeframes and delegated access.
• Maintain accurate and consistent records across VU, ECA and regulatory systems.
• Apply checklists, process controls and quality-assurance procedures and contribute to internal reviews and process documentation.
• Identify errors, recurring issues and control gaps and raise them promptly with the coordinator.
• Prepare periodic and ad hoc fee/compliance data and reports as allocated.
• Support reconciliations and data-alignment checks across systems.
• Use and contribute to current knowledge resources, SOPs, FAQs and scripts so frontline answers stay consistent.
• Maintain current knowledge of relevant procedures, systems and regulatory requirements and undertake professional development as required.
• Provide clear, timely and respectful support to students on fees/compliance matters and explain standard processes without providing advice outside role authority.
• Participate in cross-functional service delivery, including front desk, orientation and peak enrolment periods.
• Contribute to orientation planning and delivery as a shared responsibility across Student Services.
• Support new-student enrolment and other peak service periods as part of the whole-team response, including duties outside the usual specialist portfolio where trained and authorised to do so.
• Work collaboratively across Student Experience & Support, Enrolments & Academic Services, and Fees & Compliance so students experience clear ownership and minimal unnecessary hand-offs.
• and other responsibilities as given by management

Selection Criteria:

• Completion of a degree or an equivalent qualification/combination of relevant education and experience.
• Relevant experience in higher education student administration, compliance, fees or a related operational environment.
• Working knowledge of the ESOS Act, National Code and relevant VU/ECA policies and procedures as they relate to international student services.
• Understanding of privacy, equity, workplace health and safety, and appropriate handling of confidential student information.
• Working knowledge of international-student compliance processes and student financial administration.
• Strong student-service orientation with sound judgement about first-contact resolution and appropriate escalation.
• Highly effective written and verbal communication and interpersonal skills, including working with culturally and linguistically diverse students and staff.
• Strong organisation and time-management skills with the ability to manage competing deadlines and peak service periods.
• Analytical, problem-solving and continuous-improvement capability.
• Ability to work collaboratively across functional teams and use student administration/CRM systems accurately.
• Demonstrated attention to detail and ability to manage high-volume work with competing deadlines.
• Proficiency in Microsoft Office and ability to work confidently with student management, finance, reporting and regulatory systems.
• Experience using PRISMS, student management systems and CRM platforms.
• Experience in quality assurance or compliance process documentation.

EEO Statement

At ECA, we champion our organisational values which includes ‘Celebrate diversity and inclusion’, thus we strive to be a place of growth where everyone can continually thrive.

We welcome applications from candidates from all backgrounds including but not limited to Aboriginal and Torres Strait Islander People, people living with a disability, women, people who identify as LGBTIQA+, and people from culturally and linguistically diverse backgrounds.

This position is open to all Australian Citizens, Permanent Residents and applicants who hold a current and valid Visa with full working rights in Australia.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page. Due to the expected high volume of responses only short-listed candidates will be contacted.

For further information on this role, to gain insight into our team or if you need assistance due to a disability, please contact Prashanthi Rajaratnam at Prashanthi.rajaratnam@vusydney.edu.au.

Thank you for your interest in the position with the ECA Group!