Federal Solution Architect - AWS/Amazon Connect Location: United States - We are fully remote! Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce+Amazon architecture, vision and strategy that enables best-in-class business outcomes. Our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with client’s business goals. Ideal candidates will demonstrate previous consulting experience specifically in Service Cloud Voice and Amazon Connect, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications. SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, to accurately estimate the technical level of effort required for scope of work sold. Responsibilities:
Responsible for overall Amazon Connect solution design and implementation
Lead business and technology analysis and provide CRM domain expertise
Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
Responsible for combined team project delivery success, producing documentation to aid in the understanding of existing architecture solutions
Champion the adoption of reusable architecture assets to improve efficiency
Own the overall execution of implementation deliverables and QA
Qualifications:
US citizenship required, with ability and willingness to obtain security clearance(s).
4-6+ years consulting experience within the Salesforce Partner or AWS ecosystems, preferably within a large-scale Federal environment
2+ years of demonstrated track record of hands-on configuration of Amazon Connect
Comfortable establishing credibility with key customer decision makers and influencers
Strong problem-solving and analytical skills
Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
Strong verbal/written communication and presentation skills, plus extraordinary listening skills
Eagerness to contribute to overall team expertise, standards, methodologies and practices
Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
Strong skills in data analysis and creating dashboards
Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation, AWS Cloud Practitioner or AWS Developer
Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant
Why Thunder? Because You Deserve More Than Just a Job.
A Culture of Builders – We’re a remote-first, global team of curious, collaborative problem-solvers. You’ll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting. If you’re excited to build, innovate, and grow, you’ll fit right in.
Forge Your Own Path – At Thunder, you’re not just filling a role—you’re shaping it. Whether it’s jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
Comprehensive Benefits with Sequoia – Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
Ownership & Impact – Stock options in a fast-moving, high-growth company. Every employee plays a part in what we’re building. Come make your mark!
Level Up Your Career – Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
Work from anywhere (well, almost 😉) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum!), and generous leave policies - because the best work happens where you’re happiest.
People-First Flexibility – We’re always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive - professionally and personally.
About Thunder
Thunder is a trusted Salesforce partner: here to help organizations love Salesforce, *forever.*
We are an all-remote team of seasoned Salesforce consultants, based from Hawaii to Brooklyn, NY - and everywhere in-between.
