Job Description

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment to our business, to each other and to our global communities. DHL is dedicated to being a great place to work!

Start YOUR career with DHL today…

DHL Express is looking for a Customs PGA/FDA Specialist to join our team. The PGA/FDA Specialist coordinates day-to-day workflow and complex escalations within priorities established by the Supervisor. Beyond entry production, the PGA/FDA Specialist serves as the primary escalation point for regulatory holds, agency coordination, and team workflow management - bridging the gap between front-line entry writing and supervisory oversight.

Key Responsibilities:

· Serve as the primary escalation point and subject matter resource for the entry team on FDA and PGA-related clearance matters, resolving holds, classification queries, documentation gaps, and agency-related issues to ensure continuity of entry production

· Provide day-to-day guidance, coaching, and training support to Entry Writers on FDA/PGA regulatory requirements, compliance processes, and clearance procedures

· Monitor active regulatory holds with FDA, FWS, CBP, and other Partner Government Agencies, engaging directly with agencies to coordinate release and track shipments approaching critical deadlines

· Monitor and manage the FDA shipment queue, ensuring files are correctly assigned, routed, and progressed, performing queue clean-up and re-routing to other clearance teams as needed

· Review and action the Bond Report for CBP and PGA holds, researching root causes and directing or implementing corrective actions

· Manage inbound escalations from customers, Sales, origin contacts, and agency inspectors - advising on FDA product relevance, import requirements, and clearance status where needed

· Process RTO shipments where necessary and support FDA exam staging for shipments held pending agency inspection

· Coordinate with clearance teams at other sites on cross-site holds and shared entries, maintaining operational trackers for hold management and follow-up oversight

Skills & Qualifications:

· High school diploma required

· Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred

· 2+ years of customs entry-writing or brokerage experience required, including proficiency with FDA/PGA-regulated shipments

· Strong working knowledge of FDA regulatory requirements and PGA clearance processes

· 2+ years of experience in customs entry writing with demonstrated ability to resolve complex holds and compliance issues

· Familiarity with Partner Government Agency processes — FDA, USDA, EPA, and CBP hold management

· Prior experience in a lead, senior, or coordination role preferred

· Strong attention to detail with the ability to maintain accuracy across high volumes and competing priorities

· Self-sufficient and resourceful - independently researches and reaches sound conclusions in complex or ambiguous situations

· Proactive communicator who engages internal teams and stakeholders to resolve issues before they escalate

· Adaptable to constant regulatory and operational change, applying existing knowledge to evolving requirements

· Persistent and solutions-oriented in time-sensitive clearance scenarios

· Computer proficient with ability to quickly learn new systems and tools

· Effective coach and knowledge-sharer supporting team development and performance standards

This position requires access to secured airport areas. Selected candidates must be able to obtain and maintain a Security Identification Display Area (SIDA) badge, which includes passing a criminal history records check, fingerprinting, and meeting all federal, state, and local regulatory requirements. Candidates must be able to provide all documentation necessary to support the badging process.

Employee Benefits & Incentives

DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry.

· Competitive Pay

· Bonus/Incentive Programs

· Retirement Savings – 401K with company match

· Medical, Dental, Vision, well-being programs

· Tuition Reimbursement

· Generous Paid Time Off

· Paid Leave

· Employee Discount Program

· Employee Assistance & Work Life Program

· Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.