Job Description

Welcome to the timeless luxury world of Waldorf Astoria

Around the globe, Waldorf Astoria Hotels & Resorts reflects the culture and history of their timeless locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of Sincerely Elegant Service that creates a singular experience. If you understand the value of personalized attention and know how craft unexpected moments with a rich level of customer service, you may just be the Intern we are looking for. Once you enter the marvelous world of Waldorf Astoria Hotels & Resorts, you are part of our promise to deliver Guests a single rich experience at every extraordinary place they visit.

Your mission as Food and Drink Intern

As Food and Drink Intern for the Waldorf Astoria Amsterdam, you are an experience maker. You will be responsible for creating guest delight with spotless service in accordance with the Waldorf Astoria's Sincerely Elegant Service. You will provide guests with a memorable experience that is personalized to their needs, thanks to your hospitality flair. You are a true support to the team and the go-to expert regarding the hotel benefits, facilities and experiences we offer. This is your opportunity to show your passion and shine among our team of experience makers!

What will I be doing?

• Ensure a consistent and convincing standard of service and maintain all the service standards and the Waldorf Astoria policies.
• Active contribution to service.
• Guarantee a cost conscious manner of working.
• Participate in internal meetings and training courses.
• Care of guests from arrival to leaving the outlet in accordance with the standards.
• Conscientious and correct execution of the Team leaders’ instructions.
• Active promotion of in-house sales by optimal knowledge of all the services of the hotel including opening hours and promotions of all F&D outlets.
• Take over from the previous shift and obtain all relevant information at the start of the shift as regards volume of business, VIP guests, tasks to be clarified and completed and special events.
• Know how to use the Micros cash system. Correct booking and cashing up if necessary for all services provided.
• Know how to operate all the technical equipment which needs to be used.
• Full knowledge of regular menu, promotional menus, wine lists and any other promotion(s) in place.
• Communicate to the different Team Members in a clear, polite and efficient way. Informing Team Members about different promotions, due to Outlook or the notice board.

What are we looking for?

• Authorization to work in the Netherlands
• Student currently studying a MBO or HBO education, preferably Hotelschool (internship must be part of current education).
• Internship: a minimum period of 6 months.