Job Description

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

Job Function:

The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers.

Reports to:

FCS Sales Administration Manager – Americas

Responsibilities and Objectives:

• Work directly with the customers and the sales engineers to generate quotation for services and parts.
• Customers portal management
• Receiving and processing customer orders, ensuring accuracy and timeliness
• Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
• Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor
• Process and send invoice to customers for services and parts
• Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed
• Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline
• Contribute to team effort by accomplishing related results as needed
• Work with internal departments to meet customer’s needs.
• Assist accounting with past due invoices/accounts resolution
• Creation of non-conformance reports
• Participate in training sessions and update order entry processes as needed.

Qualifications

• Associate degree in Business Administration or equivalent work experience required (Customer Service/Inside Sales background preferred)
• Proficient with ERP SAP system
• Proficient in Microsoft Office and Microsoft Excel
• Experienced with Customer relationship Management software (CRM)
• Quality and customer service driven to consistently satisfy internal and external customers
• Organized and detail oriented
• Self-motivated, proactive, and resourceful
• Positive, professional attitude
• Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers and customers
• Reacts quickly and adapts to changes in priorities, circumstances, and direction
• Self-starter and work under limited supervision in a fast-paced team environment
• Must be able to use critical thinking and problem solving to resolve customer issues
• Exceptional written and verbal communication skills

Additional Information

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 25 pounds at times
• Dexterity and accuracy as needed to operate equipment

Work schedule:

• Monday-Friday 8:30am – 6:00pm ( This position reports to the Queretaro, Mexico Office)
• Hybrid Schedule Available (remote days based on department schedule)

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