Job Description
Expertise Lead, Management Information
Business Intelligence (BI) Lead
This Management Information (MI) Expertise Lead position is based in the Philippines.
1. Role Summary
MI Expertise Lead (Philippines)
- Leads design & delivery of operational MI for global Retail CDD
- Co-defines data & MI strategy for Retail FCP with Data Product Lead
- Acts as bridge between demand and supply for data, operations, and WFM
- Drives standardisation, prioritization, governance, and insight-led steering
2. Scope & Impact
Owns MI capability across Global FCP / Retail Operations:
- Performance & analytics productivity, quality, pipeline, efficiency
- Operational MI enables country & hub steering
- Data management quality, consistency, governance
- Compliance regulatory and audit adherence
- Stakeholders front office, operations, risk, tribes
- Change drives adoption across countries and hubs
3. Core Responsibilities
Strategy & Governance
- Define and maintain global MI strategy aligned to Retail FCP priorities
- Establish data governance standards (accuracy, consistency, security)
- Ensure regulatory and audit compliance in reporting
MI Delivery
- Design global dashboards, scorecards, KPIs
- Deliver recurring and ad-hoc reporting
- Translate data into actionable insights for leadership
Standardisation & Optimisation
- Drive harmonisation across countries and hubs
- Streamline data collection and transformation
- Implement quality assurance controls
Tooling & Capability
- Lead adoption of Power BI, Tableau, SAP BI
- Act as MI SME (frameworks, tools, best practice)
- Integrate new technologies and benchmarks
Leadership & Stakeholders
- Lead MI team in ING Hubs Philippines
- Manage global stakeholders (countries, ops, tribes)
- Partner with WFM on productivity, STP, E2E flow
We are looking for
- Bachelor’s degree in Analytics, Data Science, Computer Science, Business/ Finance or any equivalent course
- You have 7+ years relevant work experience in an international operations context, preferably in a banking environment with an operational production focus, including experience of working with sourcing centers or, in ING or ING Hubs
- You have 3+ years designing & running MI reporting, or Business Intelligence in an operational context, preferably in KYC / Compliance and/or CDD functions
- Nice to have: You have 1+ year of working experience with KYC (CDD, FATCA, CRS), Financial Economic Crime, Anti-Money Laundering or Compliance and in leading teams in a matrix / hybrid set up (global)
- You have a strong experience in a working in a complex global matrix organization, with ability to interact with and drive progress amongst senior stakeholders
- You have proven change management skills
- Proven ability to drive Operational MI reporting from the centers and countries, including FTE, performance and quality tracking,
- Good knowledge of MS Excel and other BI & Data visualization software like (MS Power BI, Cognos, Tableau, etc.)
- You have an efficiency and automation-oriented mindset with a proven track record of designing tools and solutions for improvement of operations processes and MI.
- You have a proven profound understanding of data, demonstrated digital and technological savviness, successful experience in driving innovation
- You have excellent communication, presentation, networking and influencing skills
- You have proven leadership competencies, and you demonstrate self-awareness.
- You are fluent in English (speaking and writing).
What we offer
We offer personal growth with many opportunities to develop yourself further and a position in job grade 18 (subject to final grading by the relevant committee).
