Job Description

Role: Force Crime Bureau Operators

Department: Specialist Crime Services

Location: Shepcote Lane, Sheffield

Salary: £25,242- £27,204 (plus shift and weekend working allowances)

Hours: Full time and part time posts available

Contract Type: Permanent

Join the Force Crime Bureau – Where Accuracy Makes a Difference

Role Purpose:

Are you someone who thrives on getting the details right? Do you enjoy working in a fast-paced environment where your decisions and attention to detail have a real impact?

South Yorkshire Police is looking for motivated, professional, and enthusiastic individuals to join our Force Crime Bureau (FCB) – a team at the heart of ensuring crime is recorded accurately, ethically and to the highest standards.

Every day brings something different. As an FCB Operator, you will play a vital role in maintaining the quality and integrity of crime recording, supporting investigations, and helping ensure victims receive the service they deserve. Your work will directly contribute to the force’s ability to protect communities and deliver justice.

Why join us?

• Be part of a supportive, professional team making a real difference.
• Receive comprehensive training with ongoing development opportunities.
• Work in a role where your attention to detail and problem-solving skills are truly valued.
• Enjoy a rewarding shift pattern of four days on, four days off, offering excellent work-life balance.
• Benefit from a 14% shift allowance.

We are looking for people who are:

• Professional, positive, and enthusiastic.
• Highly organised with exceptional attention to detail.
• Confident working independently while also being a great team player.
• Adaptable and resilient in a busy, ever-changing environment.
• Passionate about delivering high standards and continuous improvement.

Whether you are looking for a new challenge or want to build a career supporting frontline policing, this is an opportunity to be part of something meaningful. Behind every accurate crime record is someone making a difference. Could that someone be you?

Join the Force Crime Bureau and help us deliver the highest standards of service to the people of South Yorkshire.

Key Responsibilities:

• Receive, review, and input all reports of crime from members of the public, police officers and police staff and other third-party organisations.
• Determine whether crimes can be filed within FCB or passed for further research and investigation.
• Inform and advise victims regarding the filing of crime, progression of investigations and finalisation in line with VCOP.
• Question, where appropriate, members of the public reporting crime(s) to establish whether any viable lines of enquiry exist which assist in the detection of that crime e.g. forensic.
• Complete all actions as necessary in line with National VCOP and local Complete Victim Care package, maintaining a victim focused approach at all times.
• Excellent customer service skills with a customer centric approach.
• Attention to detail.
• Computer literate and have proven ability in the use of windows-based computer systems, either by qualification or work experience

• Flexible approach to work to meet the needs of the organisation including working a shift system and weekends where applicable.

Skills and experience:

• Excellent customer service skills with a customer centric approach.
• Attention to detail.
• Computer literate and have proven ability in the use of windows-based computer systems, either by qualification or work experience

• Flexible approach to work to meet the needs of the organisation including working a shift system and weekends where applicable.

Skills and experience as documented in the role profile need to be evidenced in your application to be considered for interview.

For more detailed information relating to the role, skills, and experience for this role, please click here to view the role profile.

Candidate Information:

If you are successful at the interview stage before appointment, the relevant pre-employment checks are required. These include references, medical clearance, vetting clearance, and sickness absence criteria check.

The current rota is four shifts on (two early shifts, followed by two lates) then four days off. The successful applicant will be supported with an in-depth 8-week training package around relevant police systems and legislation. The training is scheduled to start January 2026.

During training you will be expected to work full time hours Monday to Friday 0800AM –1600PM at Rotherham and Atlas Court, Atlas Way, Sheffield.

Please note: No annual leave can be taken during training.

Upon completion of training the successful applicant is likely to join their respective team in March 2027.

Benefits:

We offer generous entitlements and supportive policies to enable a better work-life balance, some of which are listed below:

• A highly competitive salary and access to a generous pension scheme

• Generous annual leave allowance

• A wide range of family friendly policies including enhanced maternity, paternity, and adoption leave

• Flexible working arrangements including flexitime and hybrid working.

• A transparent and collaborative team culture underpinned by our core values of Fairness, Integrity & Trust

• Comprehensive range of development and leadership courses to develop your career with South Yorkshire Police

• Employee Assistant Programme (accessible 24/7) offering confidential support and advice.

• Flexible lifestyle benefits such as: Blue Light Card, Company Shop, Cycle to work scheme.

• Committed to embedding sustainability: South Yorkshire Police Sustainability Strategy 2020-2025 (yhrn.police)

• Membership to the Sports and Social Club

• Access to a wide range of staff support groups and networks

Eligibility:

Applicants must meet the minimum requirement checkable history criteria, which must be taken into account for individuals applying to work with South Yorkshire Police in any capacity. A minimum checkable history of 3 years is required for this role and successfully undergoing recruitment vetting procedure is a pre-requisite of employment with South Yorkshire Police.

Appearance & Standards:

South Yorkshire Police is committed to striking a proportionate balance between self-expression and the need to maintain role sensitive professional standards in dress and appearance. Officers, staff, and volunteers of South Yorkshire Police are permitted to have tattoos visible whilst on duty provided the tattoo is not considered to be unacceptable or otherwise inappropriate. Tattoos will be reviewed as part of the recruitment and selection process.

South Yorkshire Police’s overarching aim is to deliver an excellent police service to support safer communities. The public’s assessment of our excellence is influenced by the level of trust and confidence in us, as an organisation and as individuals. In comparison to the general public, police officers and police staff are held to a higher standards of behaviour and accountability. In applying to join the police, applicants are accepting of these higher standards and understand the implications on their right to privacy.

South Yorkshire Police’s Key Values:

At South Yorkshire Police we have 3 key values which run through everything we do Fairness, Integrity & Trust, the attached document details the key behaviours we expect all employees to adhere to.

Smarter ways of Working:

South Yorkshire Police is committed to developing working practices which assist staff to balance their personal and professional lives, whilst meeting the needs of the organisation. This in turn enables SYP to provide an outstanding service to the community.

There are 3 different categories as part of this which are: Fixed, Field and Hybrid.

This role has been evaluated as a Hybrid role.

Hybrid: Applicable when the work can be undertaken at any location, whether that be a SYP building or from home.

Closing Date:

Thursday 14th August 2026 at 23:59

Closing dates are not normally extended, other than in exceptional circumstances and agreement is made with the Talent Acquisition Manager, Recruitment, and the Line Manager for the role.

Contact point for applicants:

For further information about the role, please contact Deborah Jones on 01142 961474.

Diversity & Inclusion:

Applications are particularly welcome from female and ethnic minority candidates.

It is really important to us that the department represents the community we serve, in order for us to provide the best service, utilising a range of backgrounds, experience and skills. We support and value all officers and staff and the unique experiences they bring to the role. We strongly encourage and welcome applications from these valuable underrepresented groups.

If you are from an underrepresented group and want to find out more about the support we can offer, please contact our dedicated team on positiveaction@southyorks.pnn.police.uk

In addition, we will look to support anyone who requires Part Time/Job share working hours.

Documents to Review:

For the Police Staff Recruitment Vetting Handbook - Please Click here

For Application Guidance and Tips - Please Click Here

For the FIT Values of South Yorkshire Police - Please Click Here