Job Description
About the Team
The e-commerce industry has seen tremendous growth in recent years and has become a highly competitive space among leading Internet companies. As fulfillment and logistics capabilities become increasingly critical to seller success and consumer experience, building a reliable, efficient, and scalable logistics operation is essential to supporting business growth.
The FBT Logistics Operation team plays a key role in enabling the smooth execution of Fulfillment by TikTok across Europe. The team works closely with sellers, Business Development teams, Account Managers, Logistics Service Excellence teams, warehouses, and other cross-functional partners to resolve operational issues, improve processes, and continuously optimize both seller and customer experience.
About the Role
We are seeking a highly motivated FBT Logistics Operation Intern to support the daily operations of TikTok’s FBT logistics business. This internship offers a hands-on opportunity to gain practical experience in e-commerce logistics operations, cross-functional coordination, issue resolution, order management, data monitoring, and operational execution.
The ideal candidate is proactive, resilient, detail-oriented, and comfortable working in a fast-paced environment. You should be able to communicate clearly with different stakeholders, manage competing priorities, and follow through on issues until closure.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.
Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period.
Key Responsibilities:
1. Cross-functional Communication & Issue Resolution
Act as a communication bridge between sellers, Business Development teams, seller Account Managers, Logistics Service Excellence teams, and internal operations teams. Understand frontline issues, coordinate relevant internal owners to seek solutions, and provide timely feedback to business stakeholders.
2. Order Query & Management
Use internal systems such as OMS and WMS to conduct order queries, track order status, and manage order exceptions. Analyze the root causes of order issues based on business needs, and coordinate with warehouses, LSE, product teams, or relevant operations teams to support issue investigation and resolution. When necessary, assist with order cancellation, status synchronization, or other exception-handling actions in accordance with standard operating procedures and business judgment, ensuring timely follow-up and issue closure.
3. Data Analysis & Operational Reporting
Assist in compiling and delivering daily FBT operational reports. Monitor core operational KPIs, identify data anomalies and abnormal business trends, issue risk alerts, and conduct preliminary root cause analysis to support data-driven decision-making.
