Job Description

FBS – Farmer Business Services is part of Farmers operations with the purpose of building a global approach to identifying, recruiting, hiring, and retaining top talent. By combining international reach with US expertise, we build diverse and high-performing teams that are equipped to thrive in today’s competitive marketplace.

We believe that the foundation of every successful business lies in having the right people with the right skills. That is where we come in—helping Farmers build a winning team that delivers consistent and sustainable results.

Since we don’t have a local legal entity, we’ve partnered with Capgemini, which acts as the Employer of Record. Capgemini is responsible for managing local payroll and benefits.

What to expect on your journey with us:

• A solid and innovative company with a strong market presence

• A dynamic, diverse, and multicultural work environment

• Leaders with deep market knowledge and strategic vision

• Continuous learning and development

This position creates user-centered design solutions that promote business success and user satisfaction. The role applies user experience principles and collaborates with teams to ensure designs align with business objectives and user needs. The position contributes to design lifecycle processes from research to implementation to improve user interactions. The role performs moderately complex design work to develop and maintain design systems that prioritize consistency, quality, and functionality. The position is an individual contributor who works independently with moderate guidance while managing own workload and contributing to design team effectiveness.

Responsibilities

• Responsible for competitive evaluations, high fidelity page designs, low fidelity wireframes and prototypes that help define the vision of solving real user problems as well as day-to-day designs.
• Designs layouts, user interfaces, interaction patterns, visual design, and system components.
• Communicates and tests the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, mockups, and prototypes.
• Synthesizes and deduces research into strategic and tactical experience recommendations overseeing it from concept to implementation.
• Independently or in collaboration with researchers, creates hypothesis, identifies usability research needs, perform tests, and incorporates insights solving the users underlying problem.
• Actively builds scalable and re-usable components and collaborates on prioritization and rationalization of components.
• Proactively engages and partners on copy with copywriter with the goal of clarity and jobs to be done, understands legal considerations and approval processes.
• Takes ownership for the collaboration, coordination, and design of digital products, including site applications & features integration.
• Manages stakeholder relationships to effectively design, test, and deliver optimal features and functionality for customer and agent use.
• Supports the creation and definition of project requirements, user and business needs.
• Proactively identifies areas of opportunity in products.
• Takes initiative to assist product managers identify and prioritize usability issues, producing various options and articulates pros and cons of each.
• Identifies and leads the execution of customer centric solutions.
• Plans and conducts user research with contextual interviews, A/B tests, surveys and analysis.

Requirements

• 3 years experience in product design in the User Experience field.
• Experience working with Figma and other tools
• Demonstrated experience designing transactional enterprise systems required.
• Lean user experience, design-thinking, and agile methodologies knowledge required.
• Experience using industry-standard software, tools and methodologies as well as leading research and usability studies.

Nice to Have

• Design Systems experience
• A/B Testing experience

Benefits

This position comes with competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health and Dental Insurance
6. Pension Plan
7. Meals tickets
8. Life Insurance