Job Description

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

About the Role

We are looking for a Product Owner to support a new technology-focused initiative within our Contact Center environment. This role will serve as a key liaison between business teams, IT, external vendors, and stakeholders, ensuring successful delivery of technology solutions with a strong emphasis on vendor management and AI-driven initiatives.

Key Responsibilities

• Coordinate efforts across business, IT, vendors, and external partners.
• Manage relationships with technology vendors, including AI solution providers.
• Drive project execution, tracking milestones, dependencies, and deliverables.
• Support integrations between internal systems and third-party platforms.
• Partner with stakeholders to implement innovative Contact Center solutions.
• Provide visibility and communication across multiple initiatives.

Qualifications

• 3+ years of experience as a Product Owner or similar role.
• Strong experience managing technology vendors and external partners.
• Experience working cross-functionally with business and IT teams.
• Exposure to AI technologies or AI-enabled solutions.
• Excellent organizational, communication, and stakeholder management skills.
• Experience supporting software, platform, or technology implementations.

Preferred Qualifications

• Contact Center or Customer Experience environment experience.
• Experience with AI vendors and emerging technologies.
• Platform integration experience.
• Exposure to Amazon, Google, or similar technology ecosystems.

Ideal Candidate

A highly organized Product Owner with a proven track record of managing vendors, driving technology initiatives, and coordinating across multiple stakeholders. The ideal candidate is comfortable working in a fast-paced environment, has experience implementing new solutions, and brings a strong interest in AI and digital transformation.

What Will Make You Stand Out

• Experience leading AI-related projects or implementations.
• Strong examples of vendor management and technology integrations.
• Contact Center or Customer Experience technology experience.

Requirements

Other Critical Skills

Agile/Scrum Product Ownership

Backlog Prioritization & User Story Writing

Change Management

Stakeholder Management -

AI/ML Product Strategy

Contact Center Operations Knowledge

Cross-Functional Collaboration

Data-Driven Decision Making

Software / Tool Skills

SharePoint

Microsoft Copilot Studio

Power BI

Contact Center Platforms

GenAI/LLM Platforms

Office Suite

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Pension Plan
8. Paid Time Off
9. Training & Development

Note: Benefits differ based on employee level.

By applying for this position, candidates acknowledge and agree that:

• Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
• Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire. FBS does not sponsor or obtain work authorization unless explicitly stated.
• Exclusivity of Employment and Conflict of Interest: Upon acceptance of an offer and during employment with FBS, employees will not be permitted to engage in parallel employment, professional activities, or paid work for other entities. Any ownership, partnership, directorship, or participation in other businesses or companies must be fully disclosed and formally reviewed in accordance with FBS internal conflict‑of‑interest and external engagement policies prior to the start date or as soon as such circumstances arise.

Failure to comply with these conditions may impact the hiring decision or employment continuation.