Job Description

Our Client is one of the United States’ largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our Client is part of one the largest Insurance Groups in the world.

The Depot & Logistics Operator supports daily depot operations, including inventory management, shipping, receiving, device staging, and asset tracking. This role is responsible for preparing and testing IT equipment, assisting with computer imaging and device setup, performing basic troubleshooting, and ensuring accurate inventory records.

The position works closely with depot and logistics teams to support deployments, returns, and overall operational readiness while meeting service and quality standards.

Working Hours: Monday–Friday | 8:00 AM – 5:00 PM EST

On-site at Plaza San Telmo Office, Aguascalientes, Mexico

Key Responsibilities:

• Manage inventory and maintain accurate asset records.
• Receive, inspect, store, and ship IT equipment and materials.
• Stage, image, and configure devices for deployment.
• Test hardware and peripherals (monitors, docking stations, keyboards, etc.) to ensure proper functionality.
• Perform basic troubleshooting for devices and peripherals.
• Process equipment returns and support warranty-related activities.
• Update asset information and work orders in designated systems.
• Support deployment, fulfillment, and refresh projects.
• Conduct inventory counts and help maintain inventory accuracy.
• Follow operational procedures, quality standards, and documentation requirements.
• Maintain a clean, organized, and safe depot environment.
• Collaborate with team members to ensure timely service delivery.

Requirements

Operational Skills

• Inventory handling, asset tracking, and warehouse operations.
• Shipping, receiving, packing, and material handling.
• Ability to follow processes and maintain accurate documentation.
• Strong attention to detail and quality control mindset.
• Good communication and teamwork skills.

Technical Skills

• Basic hardware and peripheral troubleshooting.
• Testing and validation of monitors, docking stations, and other devices.
• Familiarity with computer imaging, device setup, and technical configuration (preferred).
• Intermediate computer skills, including Microsoft Word and Excel.

Systems & Tools Experience

• Asset tracking and inventory management systems (ServiceNow or similar).
• Work order and ticket management systems.
• Computer imaging and device configuration tools.
• Microsoft 365 applications (Word, Excel, Outlook, Teams).
• Hardware and peripheral testing tools.
• Barcode scanners and warehouse inventory equipment.
• Vendor portals for warranty processing and order tracking.

Experience Level: 1–3 years preferred.

Qualifications

• 1–3 years of experience in depot operations, logistics, warehousing, inventory management, or IT asset handling.
• Experience working with IT equipment such as laptops, desktops, monitors, and docking stations.
• Ability to manage multiple tasks in a fast-paced operational environment.
• Advanced English communication skills (written and verbal).

Benefits

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package: Grocery vouchers, saving funds, SGMM, etc.
3. Career development and training opportunities
4. Dynamic and inclusive work culture within a globally renowned group
5. Private Health Insurance
6. Pension Plan
7. Paid Time Off
8. Training & Development

Note: Benefits differ based on employee level.