Job Description

Job Mission:

• Achieve highest output in all F&BP events while maintaining consistency and excellence in line with Chanel's standards.
• Lead the Event Design team to develop and execute event strategies to ensure brand presence, drive sales, and enhance exceptional customer experience.

Key Responsibilities:

• As a “manager”, understand the business direction and priorities of the F&BP division, and identify areas where the event team can contribute to achieving them.
• Prioritize events according to business strategies and propose more retail focused / client-experience centric event design.
• Establish event strategies in line with the F&BP division’s direction and assess their impact and contribution.
• Understand the diversity and scalability of new retail events and improve the design process to effectively manage increased project volumes and be agile in responding to requests from Retail and Marketing
• To achieve goals and expand impact and synergy, obtain collaboration agreement from stakeholders and counterparts, and secure essential resources.
• Understand the marketing calendar and interpret it by converting it into the event calendar.
• Maintain productivity, safety, and continuity through proper job allocation within the team and secure appropriate project resources.
• Collect results and feedback on projects in an appropriate manner and measure the contribution of event design. Utilize this process as an opportunity for continuous team growth, and share constructive feedback with key stakeholders to build trust as a project leader.
• Provide continuous opportunities for team members to understand the division’s strategy and develop their capabilities accordingly. Encourage proactive performance improvement by enhancing the data literacy skills, and clarify achievement standards through clear KPIs.
• Within 360 action plans, achieve successful results in terms of traffic, sales, new recruitment, registration, social buzz, data capture, Chanel Code download, etc.
• Draw and manage annual event budgets based on division's business strategies.
• Engage into negotiation process to have premium location and conditions for the event
• Manage the new image of Chanel events, make the events impactful and iconic, and, beyond the design guidelines, develop designs that align with the Local and TR customer-targeted experience.
• Manage the bidding process to ensure that projects can be carried out within budget, on a schedule, and in line with Chanel’s quality standards.
• Manage the quality control of production and supervise installation and construction on the site.
• Supervision of procurement import materials for all projects and maintain a high level of accuracy in forecasting.
• Manage and improve construction drawings and contractor quotes
• To realize CSR, develop sustainable events, promote local sourcing of materials, and increase the recycling rate in events.

Role Specifications:

Academic / Professional Qualifications

• Bachelor’s degree or above related design major
• Preferred major in Architecture, interior design or visual merchandising
• Cosmetic Industry experience preferred.

Work Experience

• Minimum 10-12 years of experience in retail design and event design with direct involvement in strategic planning

Required Competencies

• Advanced knowledge of MS software (Excel, PowerPoint, Word)
• Working knowledge of graphic & drafting software (Photoshop, Illustrator, Sketchup, AutoCAD)
• Fluent in verbal and written communication skill in English

Organization Relationship:

Internal

• Local / Travel Retail: FBP Retail, Marketing, Store Planning and Maintenance
• Global Design Services : AD
• Visual Merchandising Design FBP North Asia
• Chanel Asia & Global Forecasting team

External

• Local / overseas contractors and supplier
• Department Store / Mall Design team & MD team