Job Description

Level: Experienced
Job Location: flyExclusive Headquarters Kinston, NC - KINSTON, NC 28504
Position Type: Full Time
Travel Percentage: Up to 25%
Job Shift: Any
Job Category: Transportation

Summary and Objective
The FBO Manager is responsible for day to day overall management of the FBO line services division including the fuel farm, personnel, inventories, properties/facilities and equipment, and contributes to marketing, sales, and customer service relationships while maintaining and overseeing compliance and adherence to company policies and procedures and safety standards for the department’s staff and our clients and guests.
Essential functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Plans, directs and coordinates activities concerned with the FBO operations in accordance with governmental, and environmental agencies policies and regulations.
- Management training and development of department personnel, securing the required number of staff and ensuring the required level of qualifications and experience.
- Coordination with management, other departments, manufacturers, vendors and customers in matters of overriding importance.
- Ensuring that all tasks are carried out in accordance with company procedures, process specifications, technical requirements, manufacturer requirements, aviation rules, and every other applicable or accepted requirement of an authorized body.
- Supports the development of pricing schedules and rates for any relevant ground handling services provided.
- Participates in negotiations with commercial partners and third party service providers, where and as necessary.
- Supports existing relationships with customers, vendors, and suppliers and establishes new relationships accordingly.
- Manages and oversees the operation and maintenance of Ground Support Equipment necessary to provide the aforementioned, including specification of new equipment when necessary.
- Overall responsibility for managing and operating the department within budget and performance expectations.
- Enhances and reinforces training programs to insure that a high and continuing level of safe operations, customer service and line service is maintained.
- Drives results to achieve company and departmental goals.
- Communicates changes or additions to company or departmental policies to the staff.
- Motivates and encourages all staff to provide the highest safety and service levels.
- Assumes additional responsibilities and delegates responsibilities to qualified personnel, as necessary.
- Any other miscellaneous duties as assigned.
Skills and Abilities:
- Ability to coordinate various departments and staff to ensure efficiency and safety in all areas.
- Ability to organize and prioritize a list of responsibilities so the airport runs safely and efficiently.
- Excellent communication skills.
- Expertise in aviation and business management.
- Ability to develop and implement budgets for a variety of departments.
- Excellent attention to detail with a commitment to accuracy.
- Highly organized and able to handle large amounts of data with strong attention to detail.
- Being a self-starter who is highly motivated with strong initiative.
- Interpersonal skills with an emphasis on strong communication skills in both oral and written forms.
Competencies:
- Demonstrated ability to interact with senior-level executives.
- Ability to exercise independent direction and judgment and work in a fast-paced, time-sensitive environment.
- Strong leadership, communication, organizational and interpersonal skills.
- High integrity/excellent critical thinking skills.
- Candidate must thrive in an entrepreneurial and dynamic environment with a demonstrated record of achievement.
- Communicate with customers and employees in person, on phone, and through radio communications.
- Microsoft Office Suite.

Supervisory responsibilities
- Manage, supervise, and train all line staff personnel.
- Conduct performance evaluations for direct reports that are timely and constructive.
- Handles or facilitates discipline and termination of employees as needed and in accordance with policy.
- Strong leadership, conflict resolution, and team development skills.
- Ability to make operational decisions in time-sensitive environments.
- Strong communication and organizational skills.
- Ability to maintain professionalism while managing high-pressure operational demands.

Work environment
- This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.
- Typical office and aircraft hangar environment with frequent interruptions.
- Exposure to loud noises including but not limited to airplane machinery and jet engines.
Physical demands
- Must be able to lift 50 pounds.
- Possible exposure to hazardous noise levels, chemicals, fumes, and machinery.
- Outside work in all types of weather conditions.
- Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers.
- Ability to see and hear clearly.
- Ability to read, comprehend, and speak English clearly.
- Ability to sit, stand, bend, twist, climb, and walk for extended periods.
- Ability to push/pull.
Dress Code and Uniform
- Well-groomed appearance
- Adherence to department dress code
Travel required
- Some, regionally between 3 FBO’s
EEO statement
flyExclusive does not discriminate based on race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, gender expression or transgender status), national origin, sexual orientation, physical or mental disability, age, protected genetic information, status as a parent, marital status, political affiliation, or retaliation based on prior protected EEO activity.
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QualificationsRequired education and experience
- Bachelor's degree in business or related field required or equivalent experience.
- Strong understanding of aircraft towing, marshaling, deicing, GPU operations, and hangar movement procedures.
- At least five years of experience in FBO administration, particularly showing increasing degrees of responsibility and including some experience with many of the following areas: budget preparation, long-range planning, facility maintenance, property management, supervision, and administration of general operations.
- Familiarity with aviation safety management systems (SMS), ramp safety procedures, and OSHA requirements.
- Experience with fuel quality control procedures, fuel farm operations, and environmental compliance
- Must be authorized to work lawfully in the United States without sponsorship.
- Candidates must successfully complete a comprehensive background check prior to employment. This includes verification of previous employment, education, criminal history, and any other relevant information necessary to determine the suitability for the position.
Preferred education and experience
- FAA pilots rating is highly desirable.
- Prior Part 135 FBO Line Operations experience highly preferred
- Forklift, tug, or ground support equipment certifications preferred.