Job Description

The F&B Waiter / Waitress is responsible for delivering exceptional food and beverage service experiences to guests across restaurant, bar, lounge, banquet and in-room dining operations. This role ensures guests receive attentive, personalised and efficient service while maintaining the highest standards of hospitality, presentation and operational excellence.

The Waiter / Waitress plays an important role in creating memorable dining experiences that reflect the service philosophy and luxury standards of NoMad Singapore.

GENERAL DUTIES

Welcome and engage guests warmly, ensuring a memorable and personalised dining experience.

• Receive and process guest orders accurately and efficiently.
• Serve food and beverages promptly and professionally in accordance with service standards.
• Maintain detailed knowledge of menus, ingredients, beverage offerings, promotions and specials.
• Provide recommendations and answer guest enquiries confidently and professionally.
• Ensure all tables and service areas are clean, organised and properly prepared at all times.
• Assist with restaurant opening and closing procedures.
• Handle guest payments and settlements accurately in accordance with hotel procedures.
• Coordinate with kitchen and bar teams to ensure timely and seamless service delivery.
• Support banquet, event and in-room dining operations when required.
• Assist with beverage preparation or barista duties when operationally required.
• Carry out any other reasonable duties and responsibilities as assigned by Management.

GUEST EXPERIENCE & SERVICE EXCELLENCE

• Deliver attentive, intuitive and engaging service to all guests.
• Anticipate guest needs and respond proactively to requests and preferences.
• Handle guest complaints and feedback professionally and efficiently.
• Maintain a strong understanding of NoMad’s service standards and dining concepts.
• Ensure all guest interactions reflect professionalism, warmth and genuine hospitality.
• Promote hotel dining venues, promotions and experiences confidently to guests.

OPERATIONS & STANDARDS

• Ensure compliance with all food safety, hygiene and sanitation standards.
• Maintain proper mise en place and service station readiness throughout the shift.
• Follow operational procedures and service sequences consistently.
• Ensure accuracy in electronic ordering systems and point-of-sale transactions.
• Maintain cleanliness and organisation of all dining and back-of-house service areas.
• Support inventory control and minimise wastage where possible.

TEAMWORK & COLLABORATION

• Work collaboratively with kitchen, bar and service teams to ensure seamless operations.
• Maintain positive and professional working relationships with colleagues across departments.
• Support team members during busy service periods and special events.
• Participate actively in training sessions and continuous learning opportunities.
• Contribute ideas and suggestions to improve guest satisfaction and operational efficiency.

HEALTH, SAFETY & COMPLIANCE

• Adhere to all hotel health, safety and security policies and procedures.
• Ensure safe handling of food, beverages and equipment at all times.
• Maintain excellent grooming and hygiene standards in accordance with company guidelines.
• Report any accidents, incidents or unsafe conditions promptly to Management.
• Previous food and beverage or hospitality experience preferred.
• Friendly, energetic and service-oriented personality.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Flexible and adaptable to operational requirements and shift work.
• Knowledge of food safety and hygiene practices preferred.
• Experience with POS or electronic ordering systems advantageous.
• Basic knowledge of beverages, wines and cocktails preferred.
• Cash handling experience advantageous.
• Ability to work effectively both independently and as part of a team.