Joud Coffee is a homegrown specialty coffee brand in Abu Dhabi, scaling fast across multiple outlets and production workflows. To grow without losing quality, we need world-class documentation that makes execution consistent, auditable, and easy to train.
We’re hiring a Technical Writer / Documentation Lead to own and build our documentation library: SOPs, recipe specs, batch sheets, checklists, food safety records, and training-ready content You’ll work closely with Operations, R&D, QA/Food Safety, and Training to capture “how we do things” and turn it into clear, practical, version-controlled documents that teams actually use.
Lead the end-to-end creation of an organized SOP + recipe documentation system (structure, templates, naming, versioning, approvals).
Convert real operations into clear documentation by shadowing teams, interviewing SMEs, and mapping workflows (CPU/central kitchen + outlets).
Write and maintain:
SOPs / Work Instructions (step-by-step, tools, timings, safety, QC points)
Recipe specification sheets (grams, yields, method, assembly, holding, reheating, plating, photos)
Production/batch sheets and prep lists
Opening/closing procedures, cleaning schedules, maintenance checklists, logs
Embed HACCP / food safety thinking into documents (hazards, CCPs, critical limits, monitoring, corrective actions, verification, recordkeeping).
Ensure documents are simple, visual, and operational (quick-read formats, flowcharts, photos, check boxes).
Maintain a review cycle keep content current as menus/processes change; manage revisions and distribution so outlets always have the latest version.
Support Training by converting SOPs into LMS-ready content (micro-lessons, assessments, sign-offs).
Must have
Strong writing/editing skills in clear, simple English (operations-ready, not “corporate”).
Ability to translate messy real-world workflows into structured, consistent documentation.
High attention to detail and strong organizational skills (version control, document governance).
Preferred / Advantage
Prior experience in F&B, QSR/café operations, central kitchen/production, or food manufacturing
Knowledge of HACCP, food safety systems, audits, and compliance documentation.
Comfortable working on-site in kitchens/cafés (observations, photo capture, testing steps).
Arabic is a plus.
Comfortable with Google Docs/Sheets (or MS Office).
Bonus: Canva/Figma/Lucidchart, Notion/Confluence, LMS tools (or similar).
Hands-on, collaborative, and able to push work forward independently.
Our mission at Joud Coffee is to delight our customers and unite our communities with every cup.
We're dedicated to creating a warm, welcoming environment where exceptional coffee and great company go hand-in-hand. With handpicked beans from the best global growers, we ensure a rich and quality coffee experience.
Joud Coffee is a hub of innovation and collaboration, fostering a culture where learning, growth, and enjoyment intersect. Ideal for those passionate about the coffee industry, we offer a supportive environment for career development and creative ideas.
Join the Joud Coffee family, where every cup is a step towards building a strong, coffee-centric community.
