Your day to day
•In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known•Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up•Supervise cash handling and banking procedures•Prepare daily banking and cash flow reports•Establish and instruct staff in cash security procedures•Deal with irregular payments•Supervise the maintenance of service equipment•Monitor standards of guest facilities and services•Control stock and monitor security procedures•Assist with menu and wine list creation•Supervise functions•Supervise outlet service•Works with Superior on manpower planning and management needs•Works with Superior in the preparation and management of the Department’s budget
What we need from you
•It’s a physical role and you’ll be on your feet most of the day, so fitness is important •Strength – with occasional lifting of items up to 50 pounds / 23 kilograms and or push/pulling heavy objects •You’ll might need to bend and kneel to complete some activities•Literacy skills - reading, writing and basic maths skills •Flexible attitude to shifts – you may need to work nights, weekends and/or holidays
IHG Hotels & Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good.
With a family of 19 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,300 open hotels in more than 100 countries, and a development pipeline of over 2,000 properties.
Luxury & Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels & Resorts, InterContinental Hotels & Resorts, Vignette Collection, Kimpton Hotels & Restaurants, Hotel Indigo
Premium: voco hotels, HUALUXE Hotels & Resorts, Crowne Plaza Hotels & Resorts, EVEN Hotels
Essentials: Holiday Inn Express, Holiday Inn Hotels & Resorts, Garner hotels, avid hotels
Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites
Exclusive Partners: Iberostar Beachfront Resorts
InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.
Visit us online for more about our hotels and reservations and IHG One Rewards. To download the IHG One Rewards app, visit the Apple App or Google Play stores.
