Job Description

The Food & Beverage Supervisor is responsible for supporting the daily operations of the hotel’s food and beverage outlets while delivering the exceptional service and personalized guest experiences synonymous with InterContinental Hotels & Resorts. This position leads by example, supervises colleagues during service, and ensures all operational, service, and brand standards are consistently met.

The Food & Beverage Supervisor works closely with the Restaurant Manager and Food & Beverage leadership team to maximize guest satisfaction, support revenue goals, control costs, and create a positive and engaging environment for colleagues.

Essential Duties & Responsibilities

Guest Experience & Service

• Deliver warm, personalized, and attentive service that reflects InterContinental’s luxury standards.
• Supervise daily restaurant, bar, banquet, and/or in-room dining operations as assigned.
• Ensure food and beverage service is timely, accurate, and presented according to established standards.
• Anticipate guest needs and proactively address requests, concerns, and service recovery opportunities.
• Resolve guest complaints professionally and follow up to ensure satisfaction.
• Build strong relationships with guests and create memorable dining experiences.

Leadership & Team Development

• Lead and motivate Food & Beverage colleagues during assigned shifts.
• Conduct pre-shift meetings and communicate daily operational priorities, VIPs, events, promotions, and service expectations.
• Delegate responsibilities and monitor colleague performance throughout the shift.
• Coach and provide constructive feedback to colleagues to support their development.
• Assist with training and onboarding of new Food & Beverage colleagues.
• Promote teamwork, accountability, and a positive workplace culture.
• Ensure colleagues maintain proper grooming, uniform, and professional conduct standards.

Operations

• Ensure outlets are properly set up, clean, organized, and ready for service.
• Monitor staffing levels and assist with scheduling and labor planning as needed.
• Coordinate service between the front and back of house to ensure smooth operations.
• Monitor reservations, special requests, VIP arrivals, and special events.
• Ensure proper opening, closing, and shift-change procedures are followed.
• Maintain accurate shift logs and communicate important information to management.

Financial & Inventory Management

• Follow established cash handling, credit card, check, and banking procedures.
• Ensure accurate closing procedures and accountability for all transactions.
• Assist with inventory counts, ordering, receiving, and proper storage of food, beverage, and operating supplies.
• Monitor waste and help control food, beverage, and labor costs.
• Support outlet revenue goals through suggestive selling and upselling.
• Protect hotel assets, equipment, inventory, and financial resources.

Compliance & Standards

• Ensure compliance with IHG and InterContinental brand standards, policies, and procedures.
• Maintain compliance with federal, state, and local health and safety regulations.
• Ensure responsible alcohol service requirements are followed.
• Follow food safety and sanitation standards.
• Maintain a safe working environment and report hazards, accidents, and maintenance concerns promptly.
• Understand and follow emergency, fire, and security procedures.

Qualifications

• High school diploma or equivalent required; hospitality or food and beverage education preferred.
• Minimum of 2 years of Food & Beverage, restaurant, or hotel experience
• Previous supervisory or leadership experience preferred.
• Luxury hotel or upscale restaurant experience strongly preferred.
• Strong knowledge of food, beverage, and service standards.
• Knowledge of cash handling, inventory control, and basic financial procedures.
• Food safety and alcohol service certifications as required by state or local regulations.
• Must be available to work flexible schedules, including evenings, weekends, holidays, and special events.

Skills & Competencies

• Exceptional guest service and hospitality mindset.
• Strong leadership and team-building skills.
• Excellent verbal and written communication.
• Ability to coach, develop, and motivate colleagues.
• Strong organizational and problem-solving abilities.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong attention to detail.
• Ability to make sound decisions and resolve guest concerns effectively.
• Professional appearance and demeanor.
• Commitment to InterContinental’s luxury service standards and IHG values.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull items weighing up to 50 pounds as required.
• Ability to work in a fast-paced environment for extended periods.
• Ability to frequently bend, reach, stoop, and move throughout the hotel and food & beverage outlets.

Work Environment

This position operates in a dynamic hotel and food & beverage environment. The Food & Beverage Supervisor must be comfortable working in a high-volume setting while maintaining professionalism, composure, and exceptional service standards.

The ideal candidate is a visible floor leader who is passionate about hospitality, enjoys developing others, and takes pride in creating memorable experiences for every guest.