Job Description

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 28 properties across the Middle East, Europe, Asia and Africa and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Set high above Port de Soller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants offering panoramic views over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.

About the Role:

An opportunity has arisen for an Supervisor ( Infinity Pool ) position to join our Food & Beverage Department in Jumeirah Mallorca.

The main duties and responsibilities of this role are:

• Oversee the daily operations of the Infinity Pool outlet, ensuring service standards and Jumeirah brand guidelines are consistently upheld across all shifts.
• Deliver attentive, personalised guest experiences by anticipating needs, addressing complaints promptly, and fostering positive guest relationships.
• Provide hands-on supervision, coaching, and real-time support to the team to maintain high performance, safety, and operational standards.
• Monitor service flow, food & beverage presentation quality, and guest satisfaction to ensure a seamless and memorable outlet experience.
• Assist in scheduling, shift organisation, and special event coordination while supporting cost control and minimising wastage.
• Collaborate closely with the kitchen team and F&B leadership to ensure efficient, high-quality operations and proactive communication.
  

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2 years of experience in a similar role in hospitality or luxury F&B operations.
• Good team management skills with a focus on guest satisfaction and service excellence.
• Good operational awareness, including scheduling, cost control, and health & safety compliance.
• Fluent in English; additional languages are a plus.

About the Benefits:

• Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
• As the Director of Finance you will be part of the executive committee.
• Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
• Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.
• Benefit from complimentary cleaning of employee uniforms and work attire.