Job Description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a F&B Supervisor – In-Room Dining to join the resort’s Food & Beverage team.

The primary duties and responsibilities of this role are:

• Ensure all In-Room Dining orders are delivered promptly, accurately, and presented to the highest luxury hospitality standards.
• Deliver exceptional guest experiences by maintaining Forbes Five-Star service standards at all times.
• Anticipate guest needs and professionally handle requests, preferences, and service recovery situations.
• Conduct quality checks to ensure order accuracy, presentation, and guest satisfaction before delivery.
• Oversee the daily operation of In-Room Dining, including order coordination, setup, delivery, and clearance.
• Collaborate closely with Culinary and other operational departments to ensure seamless service execution.
• Monitor and maintain departmental equipment, amenities, and operational supplies to support service efficiency.
• Keep the In-Room Dining area tidy, clean, and fully operational at all times.
• Lead, mentor, and develop a high-performing team of In-Room Dining colleagues.
• Conduct daily briefings to communicate service priorities, VIP arrivals, and operational updates.
• Support colleague performance management, coaching, and ongoing professional development.
• Foster a positive, engaged, and service-driven team culture aligned with Wynn values.
• Ensure compliance with company policies, hygiene standards, health and safety regulations, and operational procedures.
• Maintain accurate records, reports, and guest preference information as required.
• Uphold exceptional grooming, presentation, and professional conduct standards across the team.
• Consistently promote and maintain luxury service standards in line with Wynn Al Marjan Island expectations.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 2 years of experience in a supervisory or Team Leader role within In-Room Dining, Food & Beverage, or luxury hospitality environments.
• Strong knowledge of international cuisine, beverages, wine service, standard operating procedures, point-of-sale systems, and cash handling practices.
• Bachelor’s degree in hospitality management or a related field preferred.
• Fluency in English required; additional language skills are an advantage.
• Proficiency in Microsoft Office applications, AI productivity tools, and POS systems.
• Demonstrated leadership and team management capabilities with the ability to motivate and develop colleagues.
• Strong guest service focus with excellent communication and interpersonal skills.
• Highly organized, self-motivated, professional, and detail oriented.
• Ability to work effectively in a fast-paced, luxury hospitality environment while maintaining exceptional service standards.
• Strong problem-solving abilities with a proactive approach to guest satisfaction and operational excellence.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.