Job Description

POSITION: F&B Supervisor

LEVEL: Supervisor

DEPARTMENT: Food & Beverage

Purpose

Our genuine engagement and positive energy provide guests with an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Values

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized for inspiring fairness, creating higher levels of personal accountability, and focusing on our guests. The resulting creation of wealth will grow opportunities for all.

Purpose of the department:

The purpose of the Food & Beverage department is to deliver an exceptional dining and beverage experience that exceeds our guests' expectations. We strive to create a welcoming and enjoyable atmosphere where our guests can indulge in delicious cuisine and beverages while receiving top-notch service. With a commitment to culinary excellence, creativity, and customer satisfaction, our dedicated team works collaboratively to curate a diverse menu, source the finest ingredients, and craft innovative dishes and beverages. We aim to provide a memorable dining experience that caters to the diverse tastes and preferences of our guests. Whether it's in our restaurants, bars, or banquet venues, we are committed to maintaining the highest standards of quality, presentation, and hospitality. Through our attention to detail, personalized service, and continuous improvement, we seek to create lasting memories and foster a reputation as a premier destination for exceptional food and beverage experiences.

Reporting line:

Reports to F&B Manager

Job Profile:

The Food & Beverage Supervisor plays a crucial role in the day-to-day operations of the food and beverage department. This position requires strong leadership skills, excellent customer service abilities, and a comprehensive understanding of food and beverage service. The Food & Beverage Supervisor is responsible for ensuring smooth service, maintaining quality standards, and providing exceptional guest experiences in a timely and efficient manner.

Core Work Activities:

• 
  Outlet Operations:
• 
  Staff Supervision and Training:
• 
  Guest Relations and Service Excellence:
• 
  Revenue Optimization:
• 
  Inventory and Ordering:
• 
  Event Planning and Execution:
• 
  Team Development and Leadership:
• 
  Administrative Tasks:

Qualifications:

• Previous experience in a supervisory role in the food and beverage industry.
• Strong knowledge of food and beverage operations, service techniques, and industry trends.
• Excellent leadership and interpersonal skills.
• Customer-focused mindset with a passion for delivering exceptional service.
• Ability to multitask, prioritize, and problem-solve in a fast-paced environment.
• Strong organizational and time management abilities.
• Knowledge of cash handling procedures and basic financial acumen.
• Familiarity with health and safety regulations and food safety

• 
  Valid health card