Job Description

Join Our Team as F&B Service Supervisor at Holiday Inn Kuala Lumpur Bangsar.

About Us

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur.

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.

Do you see yourself as a F&B Service Supervisor with Holiday Inn Kuala Lumpur Bangsar?

We are seeking a passionate F&B Service Supervisor who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

Your day to day

Every day is different, but you’ll mostly be:

• ensuring the Restaurant outlet / Banquet & Conference Rooms are supervised on a daily basis.

• the direct point of contact for all Restaurant outlet / Banquet & Conference Rooms colleagues

• Performing opening or closing duties when needed.

• Supervising, supporting, scheduling, assigning daily work, informing and training colleagues in all Restaurant outlet / Banquet & Conference Rooms activities and operations.

• Monitoring, observing and assisting in evaluating colleague performance

• Supporting and assisting colleague in handling guest inquiries and requests and in resolving guest complaints

• Ensuring compliance with health, safety, sanitation and alcohol awareness standards

• Managing and monitoring product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly

• Assisting in monitoring inventory and inventory control

• Communicating and delegating tasks to the team

• Ensuring compliance of brand standards

• Managing guest queries in a timely and efficient manner

• Assisting other departments wherever necessary and maintain good working relationship

• Ability to work a flexible schedule, including evenings, weekends and holidays

What we need from you

For you to be the ideal candidate, you should have the following:

• At least 1 years’ experience in a similar role in an international chain hotel.

• Ability to plan, delegate, lead and motivate a team.

• Excellent time management and organisational skills, with great attention to detail.

• Flexible and adaptive working approach.

• A collaborator with a friendly and professional persona.

• Mature and professional conflict resolution and negotiation skills.

What we offer

In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.