Job Description

OB OVERVIEW: Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

ESSENTIAL JOB FUNCTIONS:

• Oversee the day-to-day operations of the Restaurant & Bar
• Ensure staff receive proper training on quality and service standards and have the tools & equipment to effectively carry out their job functions
• Achieve and maintain budgeted revenues as instructed by the Director of Food & Beverage
• Maintain labor cost to meet or exceed budget through effective staff and labor management
• Train staff in operational standards and follow-up on that training to ensure levels of service are maintained
• Establish and achieve quality and guest satisfaction goals
• Maintain set food and liquor costs
• Maintain a floor presence during needed meal periods to ensure optimal guest service
• Conduct routine brand standard audits designed to ensure optimal service execution
• Complete additional duties as assigned by hotel leadership
• Monitor servers and bus-person adherence to all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion.
• Maintain bank to Crescent standards.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned

Qualifications

Previous supervision experience in an upscale restaurant setting

Experience

• Required

  3 years:

  Previous supervision experience in an upscale restaurant setting