WE TAKE YOU ABOVE BEYOND
Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.
Job Responsibilities
Operational Excellence
Oversee day‑to‑day F&B operations to ensure smooth and efficient service across assigned outlets.
Implement and monitor SOPs, ensuring consistency in service quality and food presentation.
Lead pre‑service briefings and ensure operational readiness, including manpower planning and floor allocation.
Support the F&B Manager in analyzing operational gaps and recommending improvements.
Team Leadership & Development
Provide on‑the‑ground guidance to Supervisors and frontline staff.
Conduct on‑job training to uplift product knowledge, service standards, and operational skills.
Mentor and coach team members to build capability and readiness for future roles.
Support performance management by providing feedback to Supervisors and escalating issues where needed.
Customer Experience
Serve as the escalation point for complex guest issues and service recovery.
Monitor guest satisfaction scores and identify trends to improve service delivery.
Maintain strong relationships with regular guests and VIPs to enhance loyalty.
Quality, Safety & Compliance
Ensure full compliance with food safety, hygiene, and workplace safety standards.
Conduct routine inspections to maintain cleanliness, equipment functionality, and adherence to policies.
Support audits and implement corrective actions where required.
Inventory & Cost Management
Oversee stock levels and monitor usage to minimise wastage.
Assist with ordering, receiving, and inventory control processes.
Support menu changes, pricing updates, and promotional launches.
Job Requirements
Education & Certification
Diploma or equivalent in Hospitality Management or related field
Experience
3–5 years of F&B experience with at least 1 year in a supervisory capacity
Knowledge of food safety and hygiene standards
Other Prerequisites
Basic service and operational knowledge
Have a well-groomed, professional appearance
Willing and able to work on shifts, weekends and public holidays
Ability to work in a fast‑paced, customer‑focused environment
Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.
Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.
As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.
The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.
