Job Description

Responsibilities:

• Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Directs the development and administration of controls for all phases of assigned outlets economically and profitably while maintaining established standards
• Abides by all State and Federal requirements of serving alcohol
• Ensuring that interim and annual performance evaluations are completed on time and files maintained
• Interacts with guests to obtain feedback on product quality and service levels
• Counsels, guides, trains, and instructs assigned personnel in the proper performance of their duties
• Develop staffing schedules that assure the highest service levels with maximum productivity
• Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs
• Maintains high food, service and health and safety standards
• Responds to guest and employee needs and resolves complaints and issues
• Inspects food outlets and observes workers and patrons to ensure compliance with occupational, health, and safety standards
• Controls labor and operating expenses
• Schedules and directs staff in the performance of work assignments.
• Continually seeks new methods and programs to promote the restaurant and the property as a whole
• Maintains high visibility during peak periods
• Excellent written and communication skills
• Ensures all guests receive superior service
• Ability to work flexible hours

Qualifications:

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must be a high school graduate or equivalent
• Must have two or more years of related experience in management in high volume, with casino experience preferred
• Problem-solving and decision-making ability
• Ability to maneuver in all areas of assigned outlets, including all food and beverage service areas,
• Excellent verbal and written communication skills
• Extensive knowledge of food products and service techniques
• Ability to respond calmly and make rational decisions when handling guest and employee conflicts
• After hire, successful completion of Responsible Vendor Alcoholic Beverage Service and BASSET training is required to retain the position
• Ability to work with computer-based time and attendance
• Must be available to work flexible shifts, weekends, and holidays

What’s in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts
• $7 Daily Employee Parking Garage
• Target Salary Range: $68,000 per year

Physical Demands & Work Environment:

• Frequently required to lift up to a maximum of 40 pounds
• Regularly required to see, hear, talk, bend, twist, stand and walk; use hands to finger, handle, or feel; reach with hands and arms
• Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy.
• The work environment contains bright lights, loud noise, and stressful situations.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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