Job Description

The F&B Shift Leader is responsible for supervising daily food and beverage operations during assigned shifts, ensuring high service standards, customer satisfaction, and smooth coordination between front-of-house and kitchen teams.

Key Responsibilities:

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  Supervise and support the F&B team during shifts (waiters, bartenders, hosts)
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  Ensure excellent customer service and handle guest inquiries or complaints professionally
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  Coordinate with the kitchen to ensure timely and accurate service
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  Monitor service standards, hygiene, and health & safety compliance
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  Assist in staff scheduling, training, and performance supervision
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  Manage reservations, seating arrangements, and service flow
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  Handle cashing up procedures and basic administrative tasks if required
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  Ensure the venue is clean, organized, and fully prepared for service

Requirements:

• Skills pass is a must
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  Previous experience in Food & Beverage service (preferably in a supervisory role)
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  Strong leadership and communication skills
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  Ability to work under pressure in a fast-paced environment
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  Customer-oriented with problem-solving abilities
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  Flexibility to work shifts, weekends, and holidays
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  Good level of English (additional languages are an asset)

Preferred Qualifications:

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  Diploma or certification in Hospitality Management or related field
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  Experience in hotels or high-volume restaurants