Job Description

Odawa Casino Resort

Job Title:F&B Service Staff

Reports ToF&B Services Supervisor

Department:Food & Beverage

Minimum Pay Rate$9.00 per hour + Tips

JobCode:SRVSTF

Pay Grade:FB1

DateWritten:01/03/2018

LastUpdate:08/21/2024

Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining/deli area while preparing and pouring drinks, serving food, and/or placing food orders for guests.

Primary Duties & Responsibilities:

• Conducts oneself in a positive and professional manner.
• Smiles and makes eye contact, greets, welcomes and invites our guests back.
• Requests identification from guests when legal age is in question.
• Waits on all guests and serves food as well as beverages
• Anticipates the needs and wants of our guests.
• Has a thorough knowledge of the casino food and beverage selections.Uses product knowledge to up-sell and suggestive sell.
• Always keep a neat, organized, stocked, and clean environment, and abides by all health codes.
• Keeps bar and service areas stocked and maintained including coffee and soda stations.
• Always maintains respectful control over guests and assists management by informing them of guest complaints.
• Ability to monitor guest consumption and respond according to TIPS training.
• Attends to guests needing service at the bar or dining area in a quick and efficient manner.
• Completes any side-work, set-up or closing duties as assigned.
• Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.
• Maintains grooming and appearance according to specified grooming and appearance policies.
• Attends all meetings as required.
• Completes all required training satisfactorily.
• Must always maintain the highest level of confidentiality
• May work at other properties as needed.
• Performs all other assigned duties within the scope of the position

System Access: Agilysys InfoGenesis, Trakka

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our TeamMembers.
2. A warm reception, welcoming environment, and friendlyatmosphere.
3. An optimal entertainment experience through exceptionalservice.
4. Support for the Waganakising Odawak values through Wisdom, Love,Respect, Bravery, Honesty, Humility, andTruth.
5. A contribution and connection to thecommunity.

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must have aminimum of one (1) year working in the service industry.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
• Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, standing for long periods of time, bending, reaching, and kneeling.
• Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.